Job Description

Position Title: Transportation Coordinator Company Name: CMH Heli-Skiing & Summer Adventures Reports To: Manager, Transportation Locations of Work: Banff, Alberta Employee Type: Casual, seasonal from late-November to late-April FLSA Status: Non-Exempt Number of Positions: 3 Date of Last Review: August 11, 2022 Desired Start Date: Mid-November 2022 Company Overview With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada. CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations. The CMH Mission is to guide our staff and guests through life changing mountain experiences. Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. Our Principles:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for
• Balance our social, fiscal, and environmental responsibilities.

Position Overview The Transportation Coordinator supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances This is a seasonal/casual position. This position calls for schedule flexibility throughout the operating season. Essential Duties and Responsibilities

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.
• Support guests in the field program, as needed.

Minimum Qualifications

• Class 5 driver’s license with clean driving record.
• Post-secondary education in tourism, preferred.
• Experience as a tour guide or group leader, or equivalent experience in the service industry.
• Class 4 driver’s license, and experience driving in winter conditions, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Able to work as a cohesive, high-functioning team to achieve goals.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.

Working Conditions

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on a regular basis
• Manual dexterity to operate a computer and other office equipment on a constant basis
• This position is required to work a variety of evenings, weekends and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
• Able to work evenings, weekends, and holidays based on the needs of the business.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. Compensation A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heli-ski, as available. Further details will be discussed in a personal interview. Benefits and Perks:

• Medical and dental benefit eligibility after 160 days worked.

**CMH is an equal opportunity employer**