Job Description

Training and Development Manager

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location and hours

Head Office

- 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | This is a hybrid role and may require in-office work as needed.

Responsibilities

As Bento continues to expand its commissary and franchise operations, we are seeking a dedicated and hands-on Training Manager to strengthen and align our training systems across all channels. This role plays a vital part in ensuring brand consistency, product quality, and operational efficiency through structured, standardized, and scalable training programs.


The Training Manager will also play an important role in supporting and enhancing onsite training initiatives. The goal of this role is to bridge both Commissary and Onsite training programs to ensure consistency, alignment, and collaboration across all business channels. By doing so, this position will help build a unified training foundation that supports Bento's ongoing growth and operational excellence.

Work directly with the Director of Training & Development and collaborate closely with the Onsite Training Manager to unify and standardize training systems across Onsite and Commissary operations. Develop and implement a Commissary Training Framework that ensures consistent operational standards, product quality, and compliance to support achieving agreed upon KPIs across all production facilities. Review and update existing Onsite-based materials to align with franchise business structures and operational scalability. Support the achievement of company-wide KPIs by enhancing training effectiveness, operational efficiency, and team capability across all channels. Support the rollout of new products by ensuring operational readiness and training consistency across all business channels. Support the Innovation Team with training, coordination, and event execution as required. Contribute to the design and setup of future Innovation Training Center initiatives, including developing in-house trainers and hands-on learning programs that reinforce operational excellence. Create practical, easy-to-use training resources such as guides, checklists, and micro-learning modules to enhance efficiency and readiness. Partner cross-functionally with all department to ensure training content reflects current standards in food safety, quality assurance, and production best practices. Conduct plant and store visits to assess training effectiveness, identify opportunities for improvement, and provide coaching for sustainable performance enhancement.

Qualifications

Minimum 3 years of experience in food manufacturing, food service, or franchise operations (training and development experience preferred). Proven ability to plan, design, and deliver effective training in fast-paced operational environments. Flexibility to accommodate unplanned schedules, short- and long-term travel, and work at various locations as business needs arise. Ability to work in a hybrid setup, combining remote work and corporate office presence Ability to work in cold or refrigerated environments when required for training purposes. Excellent communication, facilitation, and presentation skills (written and verbal). Strong organizational and project management skills with attention to detail and accountability. Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with e-learning or video training tools is an asset. Strong problem-solving skills and adaptability in a fast-changing environment. Ability to travel within Canada and the U.S. as needed. Reliable access to a car and valid driver's license A positive, collaborative attitude and an eagerness to learn, grow, and take initiative.

Why you should join our team:

Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way. Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution. Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential. Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs. Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.


For more information about Bento and our opportunities, please visit www.bentosushi.com.


We thank all applicants for their interest; however, only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; Training Manager, Operations Training Manager, Training and Compliance Manager, Corporate Trainer.


We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.



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