Job Description

Our Toronto/Montreal-based client is seeking an experienced SAP Training and Development Manager to join their team on a full-time permanent basis. The ideal candidate will have a minimum of 10 years of experience in a leadership role on SAP (ECC or S/4HANA) projects or programs, along with experience in managing team and individual performance in a hybrid work environment, and in planning, executing, and reporting on IT project learning activities and deliverables. This is a hybrid role requiring 2 to 3 days on-site per week.
Key Responsibilities:
Strategic Planning & Program Management:

• Contribute learning scope and resource cost estimates to annual and ad-hoc project planning.
• Evolve the program's strategic roadmap and Key Performance Indicators (KPIs).
• Define and maintain standards while seeking opportunities for innovation in tools, processes, and approaches.

Team Leadership & Performance Management:

• Manage team member performance, including establishing annual goals and providing regular, meaningful feedback.
• Manage personal and team contributions to create innovative, engaging learning experiences across concurrent projects.
• Execute and manage all stages of the instructional design process: analysis, design, development, and delivery.
• Conducting learning needs assessments and audience analysis.
• Developing learning strategies, plans, curricula, and learning paths.
• Managing content development, approvals, and translation.
• Planning training logistics (schedules, locations) and technical infrastructure readiness.
• Providing training delivery support.
• Identifying and mitigating risks.
• Monitoring and reporting on progress and training effectiveness.

Stakeholder Engagement & Communication:

• Maintain strong relationships with various IT, Corporate, and Business leaders.
• Communicate and collaborate effectively in English, both orally and in writing, with colleagues and stakeholders across multiple regions.

Skills Required