Job Description

Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well, you might just be in the right place! Lightspeed\'s Customer Content team is looking for a Technical Writer in Montreal or Toronto to create cross-product content for our Help Centers and other customer-facing communication as we continue to grow into new markets and improve the self-serve experience for our customers. As part of the team, you\'ll be reporting to our Customer Content Senior Manager and working alongside Associate and Senior Technical Writers, Content Operations Specialist, Help Center Administrator, and Localization Project Coordinators to research, write, edit, upload, publish, and maintain self-serve content to help customers get the most out of their Lightspeed products and services. About the team: The Retail Customer Content team empowers business owners to learn, evolve, and thrive in an ever-changing market. From getting started to expanding at scale, we fuel growth with useful, relevant content that helps our customers meet their goals, no matter where they are or how they learn. We dig into the data to understand their entrepreneurial passions and uncover content opportunities that deliver real value. As teammates, we care about each other\'s well-being and treat each other with compassion and respect. We want everyone to feel safe speaking their minds and bringing their whole selves to work. We trust in each other\'s talents and capabilities and believe we can accomplish our goals together, no matter how ambitious. What you\'ll be responsible for:

• Working closely with members of the Customer Content, Product, and Localization teams to research and create customer-facing content for the self-serve experience of our product verticals (help centers, release notes, video scripts, etc.)
• Writing, editing, uploading, and publishing content in accordance with the defined content strategy and style guide
• Participating in all aspects of documentation development, from product planning through product release in a fast-paced agile environment, including assisting Senior Technical Writers and management with larger initiatives
• Participating in the peer review process with other technical writers and teammates
• Coaching Associate Technical Writers to further professional development and improve quality and efficiency
• Using a data-driven approach to content development and working with the Content Operations Specialist to measure impact and reach
• Contributing to standardization of content across help centers and platforms and visibility of the Technical Writing practice within the organization

Who you are:

• You are a customer-centric thinker who can learn complex technologies and concepts quickly and explain them simply
• You are a strong collaborator who communicates effectively sync/async, developing lasting partnerships with your team, other teams, and SMEs
• You are innovative, resourceful, and independent and excel at decision-making and problem solving based on data-driven research
• You can multitask and thrive working in a fast-paced tech environment
• You are organized, reliable, and flexible and can adapt to shifting project timelines
• You\'re curious, driven, and have a continuous improvement mindset

What you\'ll be bringing to the team:

• Exceptional writing and verbal skills in English
• 3-5 years of experience in technical writing or content writing role
• Experience writing effective, accessible content for technical products
• Experience executing on high-impact help content
• Basic HTML coding knowledge
• Proven ability to prioritize, self-manage, and execute across multiple projects simultaneously
• Experience with knowledge/content management tools (e.g. Zendesk Guide, WordPress)
• Passion for contributing and receiving peer feedback

Even better if you have, but not necessary:

• Experience with project management tools (e.g. Monday.com, Asana)
• Experience with data tools (e.g. Zendesk Explore, Google Analytics)
• Advanced coding knowledge (HTML, CSS, JS)
• Experience using photo editing software (e.g. Photoshop)
• Experience writing for and working with video (e.g. YouTube Studio, Premiere Pro)
• Experience with localization tools (e.g. Transifex, LocalizeJS)
• Fluency in other languages

We know that people are more than what\'s on their CV. If you\'re unsure that you have the right profile for the role... hit the \'Apply\' button and give it a try! What\'s in it for you?: Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that\'s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that\'ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Online Mental Health Resources

#LI-DS1
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.



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