Job Description

As a Senior Technical Writer ( Sr. Content Designer ) at Sage, your mission will be to elevate and simplify our customer\'s work by surfacing the right content at the right time. Your words will become the roadmap for our customers - from CFOs to accounting staff - enabling them to navigate and fully leverage our Sage Intacct product. You won\'t just be explaining our product; you\'ll be an essential guide, making complex workflows intuitive and approachable.

If you love words, have a seasoned background in technical and UX writing for customers of business software, excel in concise communication, and enjoy collaborative team settings - you\'ll want to read on.

Who We Are:
At Sage, we celebrate the humans who drive SMBs forward around the world. Sage helps small to medium-sized businesses, the backbone of our economy, to knock down barriers and succeed with AI-powered accounting and financial management software. Our global customers trust our software solutions to streamline their work and finances. Knowing that millions of SMBs depend on our solutions motivates us to keep innovating so they keep growing.

What You\'ll Appreciate About Your New Team:

• Content Design Team Dynamics: You\'ll be joining forces with a mature, inclusive, and supportive team of professionals. We pride ourselves on nurturing an environment of respect, mutual support, open communication, and a non-political atmosphere. Our high retention rate speaks volumes.
• Supportive Leadership: Thrive under a leader known for an open-door policy, transparent communication, personalized mentorship, and a supporter of work-life balance.
• Access Valuable Tools: Acrolinx, Madcap Flare, Pendo, Github, Miro, Figma, JIRA, and Slack
• Customer-Centric Exposure. Gain rare insights with direct access to customer feedback, metrics, and research sessions, grounding your work in real-world impact.

What\'s in it for you?
In addition to a comprehensive compensation package, you\'ll test and expand your skills at a stable, global SaaS company, contributing to our successful flagship product, Sage Intacct. Join a working environment with values & behaviors you can be proud of (Human, Trust, Bold, Simplify), where work-life balance is supported, and giving back to our communities via our Sage Foundation is prioritized (5 paid volunteering days per year).

Your Signature?

• Deep Dive Expertise: You\'re curious and tenacious in your quest for product knowledge - you\'ll be eager to unravel Sage Intacct\'s complexities. You like digging into software and finding all the tiny details of features, even the bonus details nobody told you about.
• Agility & Collaboration is Your Ally: Your role is pivotal in a landscape of quarterly releases and rapid content turnaround. You believe that teamwork and cross-team collaboration improves results for customers.
• Resourceful & Inquisitiveness: When user stories lack clarity, you are persistent and determined when chasing down information. Your investigative flair kicks in, fueling your quest for precision through hands-on product interaction and collaborative probing.

Your First 90 Days - Tailored Onboarding
Your first month will be all about meeting teams, building relationships, and learning. Your tailored onboarding plan will guide you as you learn the basics of Sage Intacct, explore our content tools, and processes, and meet your content and product team members. With a dedicated mentor (peer) and a supportive leader, you\'ll feel confident enough to transition from understanding Sage Intacct basics to actively shaping its voice and content by your third month.

Location: Hybrid; 2 days of in-office collaboration from either our Richmond, BC or Toronto, ON.

Minimum Qualifications:

• You bring at least 6 years of experience in technical writing/crafting customer-facing material for a complex software product including online content and UI text.
• You thrive in cross-functional teamwork, favoring collective insight over working in isolation.
• You are known for your technical competence and are comfortable creating, modifying, storing, and publishing content using a variety of methods and tools. You might even have a technical trick or two to teach us!
• You\'ll be prepared to share a portfolio of prior technical and UX writing.
• Proven ability to write clear, detailed instructions and examples through hands-on product usage and collaboration with the product team.
• Possess a track record of writing and editing content adeptly within tight timeframes, ready to adapt to the pace of quarterly releases.
• Experienced in architecting content with a strategic lens, including topic-based structures, re-use strategies, localization, accessibility, and meticulous audience and task analyses.
• Experience creating content plans, including audience and task analysis.
• Proficiency in using Madcap Flare or other online authoring tools.

Key Responsibilities Key Responsibilities:

• Lead Comprehensive Content Strategies: Drive content development from initial planning through release, ensuring a coherent strategy that encompasses help topics, release notes, instructional videos, and in-product messages.
• Craft & Maintain User-Centric Content: Research, write, and continually enhance high-quality content that not only meets users\' information needs but also empowers them to achieve their business goals through product mastery and effective self-service.
• Optimize Information Architecture: Employ best practices to organize and structure information, enhancing searchability, contextual access, and overall user experience.
• Engage in Product Development & Usability Insights: Actively participate in research and development cycles, providing critical insights on product design and usability based on deep understanding gained from hands-on exploration in development sandboxes.
• Uphold Writing Excellence in UI Text: Work collaboratively to review or create user interface text, ensuring consistency, clarity, and accuracy in all content by adhering to style guides, voice, and tone guidelines, and writing standards.
• Collaborate Across Multidisciplinary Teams: Foster a learning environment through close collaboration with diverse colleagues, including Instructional Designers, Product Managers, Engineers, UX Designers, and Support, to ensure content is comprehensive, holistic, and reflective of cross-functional insights.

Benefits & Compensation:

• Competitive salaries that landed us top 5% of similar-sized companies (according to Comparably)\xe2\x80\x8b
• 100% paid premiums for health, dental, and vision coverage\xe2\x80\x8b
• RRSP contribution match (100% up to 4%)\xe2\x80\x8b
• 35 days paid time off (11 holidays, 16 vacation days, 3 personal days, 5 sick days)\xe2\x80\x8b
• Work Away, an opportunity to work & play for 10 weeks in a country of your choice (from a Sage-approved list)
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after your start date\xe2\x80\x8b
• 5 days paid yearly to volunteer (through Sage Foundation)\xe2\x80\x8b
• $5,250 tuition reimbursement per calendar year starting 6 months after your hire date\xe2\x80\x8b
• Sage Wellness Rewards Program (annual fitness reimbursement)\xe2\x80\x8b
• Library of on-demand career development options and ongoing training offerings\xe2\x80\x8b

Compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role. For this role, in those locations, the target salary range for new hires is C$85,000 to C$125,000.

In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs. The range listed is just one component of the Sage total compensation package.
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What it\'s like to work at Sage:\xe2\x80\x8b
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Function Product Delivery

Country Canada

Office Location Richmond;Toronto

Work Place type Hybrid

Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We\'re writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. Sage invites all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

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