Job Description

Job Title: Technical Support-POS
Job ID: 57793
Location: Winnipeg, Manitoba

Overview:
The POS Support Technician will provide 1st level support to all tickets assigned while ensuring SLA\xe2\x80\x99s are met and delivering a high customer satisfaction.

What you will be doing:

Provide first level technical support virtually and in person as needed.

Diagnose and troubleshoot end-user technical issues with a sense of urgency.

Escalate complex problems to the appropriate team members for resolution.

Complete tickets and documentation quickly and professionally on all customer support issues as per Service Level Agreements.

Follow all standard operation procedures (SOP) through the effective use of the support software used by the team.

Installation and support of hardware and software as required.

Maintain an accurate hardware inventory using the assigned system.

Provide basic end-user training on log in, software, hardware, and internal security.

Responsible for on-call support as needed.

Work in a positive and energized team environment.

What you must have:

Demonstrated capability to achieve results with a positive attitude under pressure in a fast-paced client driven environment.

Experience in handling the customer complaints by providing solutions.

Effective prioritization and efficient use of time.

High attention to detail and follows through on commitments.

Demonstrated interest in learning and increase technical proficiency.

Work collaboratively with people across the organization with a can-do attitude and a customer centric approach.

Nice to have working knowledge of Windows operating systems, imaging PC\xe2\x80\x99s, networks, and network security concepts.

Nice to have working knowledge of Microsoft Office application suite (O365).

High level of analytical and cognitive skills to troubleshoot complex and technical problems.

Basic understanding of Service Desk metrics/Ticketing System\xe2\x80\x99s/SLA\xe2\x80\x99s.

Communicate effectively in English both written and verbally.

Relevant education in IT (Degree, Diploma, or Certification)

Nice to have 1 years of working experience in Service Desk environment.

For more information about TEEMA and to consider other career opportunities, please visit our website at

TEEMA