Job Description

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About Us Ocean Capitol Group

The Ocean Capital Group has five separate business lines with multiple companies providing these goods and services in Broadcasting, Commercial Real Estate, Construction, Industrial Distribution and Petroleum Services. This diverse group of companies is based in Saint John, New Brunswick and is spread geographically throughout Eastern Canada and has USA-based operations.

The Group has a centralized IT function that is provided out of a Corporate Services division. The organization utilizes many Microsoft platforms, has an Oracle EnterpriseOne ERP as its core transaction system, operates several CAD systems, several Business Intelligence tools and maintains many businesses specific software applications.

Job Summary

This position is responsible for providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The Technical Support Analyst will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders. To ensure success as a Technical Support Analyst, you must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

Responsibilities

Helpdesk:

• Field incoming help requests from end users via online logging system
• Update tickets to ensure good communication with customers and build knowledge base
• Prioritize and schedule problems; escalate as required to appropriate individual or third-party provider
• Problem resolution, including hands-on fixes at the desktop level and site visits
• Analyze incidents, looking for opportunities to proactively prevent problems
• Follow-up with end-users to ensure incidents and requests have been successfully resolved

Operational

• Record status of automated scripts and take corrective action as required
• Handle tape rotations, imaging and restoring data when necessary
• Maintain and update asset inventory as assets are procured and disposed or moved
• Install, configure, test, maintain, monitor and troubleshoot computer equipment
• Troubleshoot with the 3rd party application\'s technical support
• Any other new operational or computer maintenance functions as may be defined

Technical Requirements

• Minimum 2-year Technical Diploma
• Microsoft and/or ITIL Certification would be considered an asset
• Experience with Office 365, PowerShell, System Center, BackupExec, and Terminal Server/RDP considered an asset

Business Requirements

• Work well in a fast-paced, deadline-driven environment and be detail-oriented
• A solid understanding of team strategies and objectives
• Focused and self-driven and thrives on being challenged

Cultural Requirements

• Strong problem-solving skills, strong verbal and written communication skills, and good organizational skills are required

As a member of the OSCO Construction Group, we offer a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account options. Additionally, we offer educational scholarships to dependents of employees, health & wellness programming and team celebratory events.

About OSCO

The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of construction-related companies and divisions, serving a growing market area and employing over twelve hundred employees.

OSCO Construction Group