Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Technical Support Analyst



WHAT IS THE OPPORTUNITY?

The Asset and Account Application Support Team supports various applications in CWM & USWM. In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users.

WHAT WILL YOU DO?

• Work with AAP Support Team to achieve quality application support.
• Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene.
• Support backend system jobs and processes, meeting SLA and business expectations
• Participates or lead (depends of complexity) development, testing, planning and implementation of projects and fixes
• Facilitates transition of application from development to production
• Manages Disaster Recovery exercises for the application
• Identifies and engages in process improvement opportunities and automation
• Creates and maintains documentation related to important support processes
• Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.

WHAT DO YOU NEED TO SUCCEED?

Must Have:

• Takes ownership of and accountability for troubleshooting of production issues, determining root causes and engaging proactively in finding long-term solutions. Communicate incidents to Management and business community
• Strong in SQL Server 2012-2019, Sybase, Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.
• OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/Azure
• Web Services: SOAP, WCF, WEB API\xe2\x80\x99S, REST
• Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSIS

Nice-to-have:

• Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, Kebana
• Robotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administration
• Proficiency in communication skills.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#TechPJ

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-07-18

Application Deadline: 2023-08-08

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada