Job Description

Description :

Dream is looking for a Technical Dream is looking for a Technical Support Analyst

We\xe2\x80\x99re looking for a Technical Support Analyst to join our Technical Services team. You and the rest of our Dream Support Centre team are responsible for providing front line support and the best possible user experience by troubleshooting and solving desktop hardware and software problems for our 700 employees. You will be working in a Window 10/MAC OS environment, but our toolset includes multiple cloud platforms such as Office 365, SharePoint, and Microsoft Teams, not to mention our other software applications such as Argus, JD Edwards, and Cisco WebEx, so it\xe2\x80\x99s important that you are comfortable with multiple hardware and software platforms. In this role, you\xe2\x80\x99ll be part of the Dream Office Management Corp. team - a real estate management division of Dream \xe2\x80\x93 that provides technical services across all Dream\xe2\x80\x99s businesses.

What does it mean to be part of our Technical Services team?

Our Technical Services team goal is to provide the best user experience possible by ensuring our users have the technical tools and network infrastructure in place to perform at an efficient and effective level. We are continually upgrading and driving our projects, process and goals with the changes in business needs.

We strive to stay at the leading edge of technology to help prepare for our continued growth in the coming years. All that\xe2\x80\x99s missing is a strong support analysts who could be you!

Our Support Centre consists of Technical Support Analysts, all reporting to the Manager of Technical Support in our Toronto Office. Dream spans across Canada and has locations in the United States and Europe.

What will you be responsible for?

This is a first and sometimes second level support role with a team of peers who are based out of Toronto and Calgary. As a key member of our Dream Support Centre team, you will respond to user issues and inquiries over the phone, email, face to face and through our RemedyForce incident tracking system. To give you some scope, you\xe2\x80\x99ll by responsible for:

• Install, configure, and maintain desktop software and hardware, including operating systems, productivity software, and peripherals.
• Document and track support requests and resolutions using help desk software (RemedyForce)
• Support enterprise mobile devices including cell phones and tablets.
• The position requires frequent daily contact with employees at all levels of the organization.
• Ensure that the Support Centre is monitored at all times and that requests are assessed and resolved based on urgency, impact and nature of the problem.
• Manage customer expectations by communication with employees \xe2\x80\x93 before, during and after each support call. Monitoring and follow-up on all assigned calls.
• Providing remote computer support as well as installations for end users as requested.
• Provide end-user training and support on software applications and system usage.
• Maintain inventory of all hardware and software assets and perform routine equipment audits.
• Responsible for the purchasing, tracking, receiving and vendor communication for all IT hardware equipment using our Ticketing and Purchase Order systems.
• Maintain, assign, track, and ensure loaner equipment is up to date. Clean returned equipment and install new software as required.
• This position also requires after hours On-call duties on a rotating basis.

What skills do you have?

We\xe2\x80\x99ve listed just a few select qualifications that we consider to be very important for this role. We can cover the rest when we chat.

• Knowledge of Microsoft Windows 10/MAC OS operations systems, Microsoft Office 365 (all products), OneDrive, SharePoint, and Microsoft Teams.
• Strong knowledge of mobile devices, iOS and Android OS and a sound knowledge of Microsoft Intune.
• College diploma or University degree in IT related Studies.
• 3+ years\xe2\x80\x99 experience in support, installation and repair of computers along with experience in software installation, configuration and support, preferably in a corporate environment.
• Basic computer networking experience and knowledge of Internet access protocols (i.e.: TCP/IP).
• A strong independent work ethic
• Excellent troubleshooting abilities with the ability to learn new concepts, products and technologies quickly.
• Excellent understanding of customer service including managing internal relationships.
• Exceptional organization and time management skills.

Who are we?

Founded in 1994 with a vision to revolutionize the way people live and work, Dream is one of Canada\xe2\x80\x99s leading real estate companies. We are a leading developer of exceptional office and residential assets in Toronto; we own stabilized income generating assets in both Canada and the U.S., and have an established and successful asset management business, inclusive of $24 billion of assets under management across three Toronto Stock Exchange ("TSX") listed trusts and numerous partnerships.

We also develop land and residential assets in Western Canada. Responsible for some of the country\xe2\x80\x99s most iconic and transformative projects, we always invest with purpose, embracing creativity, passion, and innovation, delivering strong returns, while positively impacting the communities and the world around us. We are a leading developer of exceptional office and residential assets in Toronto, owns stabilized income generating assets in both Canada and the U.S. We also develop land and residential assets in Western Canada. For more information, please visit our .While on the surface we may not seem that different from our competitors, it\xe2\x80\x99s our attitude and approach that truly set us apart. We are guided by our entrepreneurial spirit; we seize unconventional opportunities and try new things, approaching every project with passion and purpose.

We care about our employees. We want everyone to have a rewarding career and to work and have fun with people they like, so we provide exciting work opportunities, open work environments, and fun events. Once you join us, it won\xe2\x80\x99t take long to figure out why your colleagues like it so much here.

Once you join us, it won\xe2\x80\x99t take long to figure out why your colleagues like it so much here.

This is your invitation to make a difference. We\xe2\x80\x99re looking forward to helping you grow.

Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.

Dream