Job Description

GENERAL DESCRIPTION OF POSITIONResponsible for providing high-level, product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, implement, and adapt a working sales plan
• Effectively access the Canadian municipal, commercial and light industrial markets through building relationships with our commercial customer base and consulting engineering firms.
• Provides technical support and troubleshooting for Franklin Water Treatment Canada product lines through e-mail and phone to the Canadian customer base.
• Interpret water analysis and project specifications to properly design, specify, and size equipment to meet commercial applications and project requests.
• Work in partnership with Canadian sales team to generate quotes for commercial equipment.
• Interacts directly with Canadian client/customer base to resolve technical issues in a timely manner; using knowledge and expertise to discern appropriate solutions.
• Follows up with customers to verify that solutions are successful.
• Uses judgment to determine the proper resources to fix issues.
• Tracks open customer issues and communicates the status to customers.
• Possess and further develop a deep ongoing understanding of water treatment applications.
• Develops tools, training, and methodologies to support team and business growth.
• Presents technical seminars in person and online to specific customers.
• Performs other related duties as required or assigned.

SUPERVISORY RESPONSIBILITIES

• None.

POSITION QUALIFICATIONSSkills and Abilities

• Ability to prioritize multiple projects and adapt to changing priorities
• Strong follow-through, organization skills and mechanical aptitude
• Demonstrate exceptional communication and presentation skills
• Applies excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
• Effectively communicates information and responds to questions in person-to-person and small group situations with vendors, internal and external customers, the general public, and other employees of the organization.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Adds, subtracts, multiplies, and divides numbers (using currency and other forms of measurement).
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of complex nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of major importance, which may affect the work operations of other employees and/or clientele to a major degree.
• Completes intermediate and complex tasks.
• Uses noncomplex and complex machines and equipment.

Education and Experience

• Bachelor's degree in mechanical engineering or a related field (preferred)
• Minimum five years of related water treatment experience (required).

PHYSICAL ACTIVITIES

• While performing the functions of this job, the employee is:
• Continually required to sit.
• Regularly required to reach with hands to finger, handle, or feel; kneel or crouch; and talk or hear.
• Occasionallyrequired to stand or walk.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and an ability to adjust focus.

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.ENVIRONMENTAL CONDITIONS

• This position is not subjected to harmful environmental conditions.
• The noise level in the work environment is usually moderate.

Job Types: Full-time, PermanentPay: From $80,000.00 per yearBenefits:

• Automobile allowance
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay