Job Description

is the Nation's trusted source for all things welding! What started as a small e-commerce business in 2017, has since grown to become a one-stop welding supply shop for consumers of all sizes. We pride ourselves in our exceptional customer service and industry-forward product offerings.

Status:

Full-time

Location:

In-office 6829 Pacific Circle, Mississauga, ON, L5T 1S6

Hours of Operation:

Monday-Friday 8:30am-5:00pm

Reporting to the Sales Operations Manager, the Technical Sales & Service Associate serves as the primary customer contact, guiding online customers in their welding equipment and tool purchasing. This role offers training on cutting-edge welding technologies and practical experience with top-tier industry tools and equipment.

Daily you will:

Answer B2B and B2C customer inquiries via e-mail, online chat and phone. Support existing customers with their orders as it pertains to delivery issues, defects, warranty issues or status updates. Following up with the correct external contact as needed. Going above and beyond to provide technical and troubleshooting support to customers. Stay on top of welding industry news and product innovations. Support Marketing team with the development of social media content. Ad-Hoc sales projects as assigned.

You will be successful in this role, if you:

Have a customer-first mindset, and enjoy solving problems Are tech savvy, and can easily pick up new systems, and are generally comfortable working within multiple browser tabs at once. Previous experience using a CRM is considered an asset. Have strong written and verbal communication skills. Being bilingual in French would be considered an asset. Have previous experience within the welding industry, either hands-on or through post-secondary studies. Have a genuine curiosity to learn about the latest welding innovations. Are comfortable working in a busy, fast-paced environment. We're a growing business, and being adaptable is key!

Why Canada Welding Supply?

Competitive compensation package Store discount Casual and fun work environment Continuous growth, technical training & development Health Benefits Group Retirement Savings (matching program!) Paid vacation, wellness days and birthdays off
Canada Welding Supply is committed to creating an inclusive, accessible workplace for all individuals. We comply with the Accessibility for Ontarians with Disabilities Act (AODA) and are dedicated to providing accommodations throughout the recruitment, selection, and employment process.

If you require an accommodation at any stage of the hiring process, please notify us, and we will work with you to meet your needs in a timely and appropriate manner.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person