Job Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Leverages technical understanding to support executional certainty for product and engineering teams. Ensures visibility across stakeholder groups of outstanding issues, risks, and delivery status. Identifies, supports, and/or actions next steps to resolve impediments to delivery. Member of a product delivery team reporting to a Director of PD&I/STE or Director of TDE or Sr. PDE Manager.

Key Responsibilities:

Drives execution on defined projects or tasks in low to medium-complexity environments. Works within and across team(s) to track risks and impediments to project delivery and escalate accordingly. Facilitates technical conversations (e.g., relating to architectural approach and system design) and documents solutions. Liaisons with product and engineering teams to build implementation roadmaps. Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery. Identifies and articulates opportunities for improvements to the delivery process; assists relevant teams in redesigning process flows. Tracks relevant OKR/KPIs. Participates in PI planning meetings and other Agile ceremonies for team/team to pressure tests plans for feasibility, capacity, and risk. Facilitates and supports coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements. Monitors and ensures compliance with SDLC standards. Facilitates and plans change management and release management activities. Identifies inter-team technical dependencies and gaps in technical management. Follows and instills documentation best practices to ensure designs meet requirements. Drives technical and regulatory consistency across workstreams; contributes documentation to ensure ongoing maintenance and development of technical and regulatory solutions

Scope of Impact/Influence:

Partners with Engineering teams to facilitate alignment on the architectural approach and technical strategy to execute delivery. Responsible for tracking delivery, and activities related to low to medium complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met. Embraces the Technology SDLC process and role models a continuous improvement mindset.

Education & Experience:

Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred. Certifications in project management methodologies a plus. Prior experience in program delivery or project management experience is a plus. Experience with Agile/ SAFe /Lean methodologies a plus.

High-performing Behaviors:

Independently drives work with supervision, guidance, and coaching from line manager and senior members of Engineering team. Leverages existing approaches to solve defined problems. Ability to manage multiple projects across multiple teams. Presents clearly and coherently to internal stakeholders.

Knowledge/Skills:

Technical knowledge sufficient to understand and discuss technical challenges and systems design. Ability and aptitude to learn new technical skills quickly. Basic understanding of major coding languages to track delivery challenges and solutioning. Adequate documentation skills across technical and non-technical requirements. Ability to understand organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery. Ability to collaborate across teams and bring different opinions to consensus. Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD). Ability to manage the post-production processes, drive quality, and implement testing best practices. Aptitude in technical problem solving and issue-resolution. Ability to maintain a high attention to detail in a deadline-driven work environment. Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners. Understanding of project management process, project management software tools, templates, and management techniques. Ability to coordinate change in a dynamic environment and influence others without direct authority.

Technology Core Competencies:

Adaptive Communication Agile Practices Industry and Company Knowledge Organizational Change Management Technical Acumen Technology Industry Trends

Game Changers:

Adaptability Collaboration & Teamwork Continuous Improvement Courage Curiosity Ingenuity Servant Leadership Tenacity

Role Core Competencies:

Technical:


Emerging Technologies Programming Languages and Frameworks SDLC Methodologies and Practices Solution Architecture System/Platform Domain Knowledge System Software Testing

Functional:


Availability Management Business Analysis Change Management Governance and Reporting Portfolio, Program and Project Support Program Management Project Management Requirements Gathering and Definition

Leadership:


Analytical Thinking Builds High Performing Teams Coaching and Mentoring Consultancy Decision-Making Influence and Negotiation Relationship Management

Business:


Facilitation Planning & Organizing Problem Solving Regulatory Compliance

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.