Job Description

Join a tech company that's making a difference in healthcare



At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada's most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada's medical imaging systems, all while protecting the most sensitive information for patients and care providers.



The role



Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. We're seeking service-minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.



Customer Communication & Case Management



Independently manage and resolve technical support cases logged in the ServiceDesk system, ensuring accurate documentation of actions, solutions, and system changes.

Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.

Engage directly with customers, partners, and distributors to gather technical information, clarify system behavior, and communicate updates throughout the resolution process.



System Deployment & Configuration



Perform independent installation and configuration of Windows-based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within Sectra's imaging environment.

Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.



Integration & Interoperability



Independently implement integrations between Sectra's solutions and external healthcare systems, including EMRs, RIS, HIS, and AI tools, using standard-based interfaces (DICOM, HL7, IHE) and custom APIs.

Troubleshoot and resolve interoperability issues involving imaging workflows, system connectivity, and data exchange protocols.



Technical Troubleshooting & Subject Matter Expertise



Serve as a technical resource in diagnosing and resolving complex issues related to system performance, configuration, and integrations.

Maintain and continuously expand strong working knowledge of Sectra's product suite, including software applications, hardware infrastructure, and associated services.

Demonstrate subject matter expertise in key technical areas as needed to support projects, customer requirements, or team development.

Skills & Requirements



So are you a fit?



Excellent communication and organizational skills, both written and oral in English (French is an asset) with a passion for healthcare and technology.

A degree in computer engineering, health informatics, or related field with strong academic performance.

3 - 5 years of experience in a fast-paced IT environment

2 - 3 years of experience in healthcare IT, technical support, or system administration.

Working knowledge of PACS/RIS system, HL7/DICOM standards, and clinical workflows

Experience with Windows Server, MS SQL, Active Directory, and VMware.

Experience with scripting (e.g., PowerShell or Python) and cloud environments like Microsoft Azure is an asset.

A passion for service excellence, with exceptional customer service.

Highly organized and deadline-driven, and enjoy a fast-paced work setting.



How we make your work meaningful and rewarding



As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people's lives every day.



In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:



Education assistance for team members to continuously enhance their knowledge

Robust health, dental and vision benefits, effective the month following your start date

Monthly health spending account

RRSP matching after 3 months of employment

Reimbursement of home internet expense

4 weeks of vacation at a minimum



Our salary range for this role falls between $85,600 and $108,600. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate's education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.



Equal opportunity employer



Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.



We use AI-powered tools to help streamline our hiring process, but rest assured--every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.



Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.



Great Place to Work



Making a difference



Great colleagues



Personal development



Innovation & technology



Global environment



Working close to customers



About the company



Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.



One thing that identifies us at Sectra is our customer obsession-- our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.



Imaan Shahid | Contact Person



Graphic rendering with WebGL2 has been disabled or is not supported by your graphic card. The map cannot be displayed.

+



Sectra



Multiple locations | Hybrid