Job Description

Full-time, on-site, permanent position









DESCRIPTION

The Tech Support person is the first point of contact for related technical issues for our customers. Technical assistance is provided mostly over the phone and by email but periodically in person to ensure reliable operation of hardware and software for our customers. The Tech Support is a full-time permanent position in our Oakville headquarters with occasional travel to customer locations.


JOB DUTIES

• Assist clients with site planning and hardware configuration, installation and setup for A/V, media players, cabling and IT equipment.
• End user hardware and software support for PCs, TVs, media players and network equipment for multiple clients across Canada.
• Workstation and server support/maintenance, including hardware and software installations and troubleshooting for both PC and Mac.
• Strong understanding and experience with VPNs, firewalls, routers, switches, peripherals and software knowledge required.
• Experience with 365 and Active Directory.
• Ensure all helpdesk calls are properly logged into Service Desk software and followed up in a timely manner to completion.

REQUIRED SKILLS

• 3 years related work experience as an IT Installer/Tech Support with hands on experience supporting servers, routers, firewalls, LAN/WAN, VPNs and desktop equipment
• Degree or College Diploma in a related field of Information Technology, or equivalent experience
• Demonstrated ability to interact with users of all skill levels to resolve technical issues to a successful outcome
• Working knowledge of Microsoft Servers, VMs, Hyper-V, Office 365 and Azure AD
• Excellent written and verbal communication skills
• Exceptional customer service and interpersonal skills
• A valid driver\xe2\x80\x99s license and vehicle is mandatory as travel within GTA is an occasional requirement
• Must be able to occasionally lift AV equipment up to 40-50 lbs
• Fluency in french not mandatory but considered an asset and will be compensated additionally

BENEFITS

• A positive, diverse, and supportive culture
• Excellent opportunities for career growth
• Work life balance
• Competitive salary and benefits