Job Description

: Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!As a Team Leader - Technical Claims, you'll lead a team of Claims Assessors specializing in the assessment of Technical claims. You will support the team ON-SITE by maintaining a high level of quality and accuracy, from claim opening to claim settlement, while ensuring a superior level of Customer Experience in all interactions.*
What does your typical day look like?**
Monitor service level standards, team objectives and alignment with corporate strategic vision;

• Track individual performance and communicate individual and team results regularly;
• Identify areas for training, coaching and employee growth;
• Develop and improve team guidelines and processes.

What skills and training do you need?

• MUST be able to come into the Sherbrooke office regularly;
• Bachelor's degree with a business emphasis or equivalent in supervisory experience;
• Motivated by delivering best in class customer experience;
• Ability to be autonomous and proactive;
• Knowledge of managerial principles, customer contact center metrics and Property & Casualty claims and inquiries are an asset;
• Highly organized with the ability to multitask;
• Results driven;
• Excellent verbal and written communication skills in both French and English;
• A sound knowledge of MS Office, including MS Word and Excel.

We offer you:

• Competitive vacation package;
• An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.To get a taste of the Global Excel life and for more information on our company, please visit our Facebook and Instagram pages, as well as our website, and our LinkedIn profile:

Location: 73 Queen Street, Sherbrooke, QCJob Type: Full-time