Job Description

What makes us a different kind of employer?


As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.


Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.


When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.



Job Title:
Team Leader Application Development

Department:
Application Development

Competition:
84934

Internal/External:
Internal/External

Employment Type:
Full Time, Permanent

Location:
Nova Scotia, New Brunswick, PEI, Newfoundland, Quebec, Ontario - Remote

Salary:
Competitive Compensation and Benefits

Reports To:
Manager




The Adjudication Services IT Operational Team within Application Development specializes in supporting the day to day operations of Adjudication Systems and Legacy Admin systems which includes POS, Scepter, CMF, MES, LW, PRN, CDANet, Web NPS and soon the MAAX Claims Adjudication. All our systems are tightly integrated to systems such as MAAX, BI, Web Portals and externally to Providers.


This team has been steadily supporting these systems as well as the expanding business growth in the market place and as such we currently have 2 team leads to provide guidance and direction to a team of architects, analysts and developers for assigned areas of responsibilities.


We also offer:


A dynamic and close-knit culture far from your typical office environment. A comprehensive health and dental plan that is 100% employer paid focus on career development and internal promotion. Emphasis on employee work life balance, providing wellness credits, health assessment tools and fitness centre discounts


Key Responsibilities:


The team lead is responsible for supervising activities of all application development personnel for the Operational support of assigned areas in Adjudication Services. The main duties are to ensure the appropriate planning and management of the personnel, provide HR administration duties for the operational team as well as personnel assigned to projects. In conjunction with other Team Leads assess the progress and effectiveness of the application development processes, identifying areas of vulnerability and process improvements as necessary.

The Team Lead will oversee several projects / releases and manage the priorities in collaboration with the business.

• Provide people management including coaching, mentoring, objective setting, employee performance reviews, career development, employee engagement, on boarding and training;
• Work directly with the business to review and prioritize work items and support resolution of issues and concerns;
• Participate in project risk/prioritization discussions, as well as in requirements gathering and/or reviews and obtain clarification of requirements where necessary;
• Advise, persuade &/or negotiate on problems or situations of a simple to complex nature; Monitor and ensure compliance to service levels, processes and standards;
• Prepare and present status of work items or projects as required;
• Liaise with internal and external partners and customers to support resolution of issues and concerns;

• Participate in the hiring process; selecting appropriate candidates and participating in interviews; Scheduling and resourcing for all work items;
• Identifying training requirements / opportunities;
• Plan and coordinate simple to complex projects and activities with team members and any stakeholders both internal to Medavie Blue Cross and external clients.

Skills

• Have the ability to work quickly and accurately under pressure of time restraints Be well organized, with excellent time management skills
• Have excellent oral and written communication skills Possess highly effective listening skills
• Demonstrate mature and professional judgment and decision making ability

Leadership Accountabilities


Values and Ethics: Is honest and transparent in dealing with issues


Engagement: Encourages collaboration and quickly finds common ground to resolve issues


People Management: Leverages skills and abilities to build a cohesive team to ensure consistency in front-line execution Strategic Thinking: Strong analytical and problem-solving skills; strong customer service orientation


Action Management: Know how to organize people and activities, understands how to separate and combine tasks into efficient work flow


Qualifications:


Education: University Degree or College Diploma in Computer Science or similar program


Work Status: Due to security clearance, you need to be in canada for at least 5 years and your current status should be either permanent resident or citizen.


Work Experience: The ideal candidate will have 7+ years’ experience developing and supporting systems including analysis and 2-3 years of experience in leadership and guidance of a team in an IT Environment.


Computer Skills: Experience in all Microsoft Office Suite programs; ability to navigate between various applications; strong keyboarding skills and the ability to enter data with speed and precision.


Language: Proficiency in English is required (written & spoken). French would be an asset.


#CBM2


We are an Equal Opportunity Employer.


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.


For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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