Job Description

Drumheller and District Chamber of CommerceJOB DESCRIPTION JOB TITLE: Tourism Services Team LeaderREPORTS TO: Tourism Services Manager and/or Executive DirectorOVERVIEW:
This position is a full-time supervisory position in the tourism and hospitality industry. The position will provide support to the Tourism Services Manager by performing a variety of tasks associated with the operation of the Visitor Information Centre (VIC) and World's Largest Dinosaur (WLD) attraction and giftshop for the Drumheller and District Chamber of Commerce (DDCC). In fulfilling the responsibilities of this position, the Tourism Services Team Leader will be required to work in harmony and close cooperation with all DDCC staff members.KEY DUTIES AND ACTIVITIES: VISITOR INFORMATION CENTRE OPERATIONS
? Performing day-to-day operational duties, including
? Responding to visitor inquiries (in person, as well as via email and telephone)
? Maintaining tourism literature (ordering brochures, tracking brochure inventory, stocking brochure racks, ensuring brochure storage room is stocked/organized/clean)
? Maintaining the accommodation board
? Accurately track daily visitor traffic, including place of origin, party size, destination, etc.
? Participation in annual Familiarization Tour for training purposes, as required
? Creating an inventory of local events for internal and external purposes
? Assist with facilitating group bookings for accommodations and attractions, as requiredWLD & GIFTSHOP OPERATIONS
? Performing day-to-day operational duties, including
? Opening and closing of Giftshop and WLD
? Customer service
? Cash handling
? Inventory counts
? Set up and organize display units for product
? Verify incoming product, price or label and set out product
? Restocking of product, as requiredFACILITY DEVELOPMENT & OPERATIONS
? Supervise and/or perform the maintenance of the WLD and VIC on a daily basis
? Perform and/or monitor janitorial performance, with immediate correction and follow up as required
? Perform an ongoing facility audit keeping the WLD and VIC in good conditionHUMAN RESOURCE MANAGEMENT SUPPORT
? Training and supervision of WLD and VIC staff, including discipline of staff in consultation with the Tourism Services Manager and/or Executive Director
? Creation of daily duty roster for WLD and VIC staffCOMMUNICATIONS? Monitoring of social media accounts (Facebook, Instagram, Trip Advisor, Google)
? Managing of social media accounts (Facebook, Twitter, Trip Advisor, Google), in consultation with Tourism Services ManagerOFFICE SUPPORT
? Assist in additional DDCC activities as required from time to time, as assigned by the Executive DirectorQUALIFICATIONS:
? High school diploma or combination of education and experience
? Knowledge of Microsoft Office (Word, Excel, Outlook) and various social media platforms (Facebook, Instagram)
? Excellent cash handling skills
? Strong verbal and written communication skills
? Customer service driven
? Ability to lead a team
? Ability to lift/carry boxes up to 50lbs
? Emergency First Aid certification an asset
? Valid Class 5 driver's license an assetJob Types: Full-time, PermanentSalary: From $18.50 per hourBenefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Drumheller, AB T0J 0Y0: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Retail sales: 2 years (required)

Application deadline: 2022-08-31