Job Description

Hi there! Thanks for stopping by \xf0\x9f\x91\x8b

Are you actively looking for a new opportunity? Or just checking the market? Well\xe2\x80\xa6 you might just be in the right place!

We\'re looking for a Team Lead, Billing to join our Billing Support team in Canada. You will act as the glue for the Billing team. You\'ll be able to put a sharp eye to the test by ensuring great customer experience, supporting the local North American Sales team to surface essential information, and ensuring that service-level agreements (SLAs) related to billing inquiries are consistently met.

What you\'ll be responsible for:

• Support and coordinate all primary activities within the Billing Support team
• Provide insight and support to members of the Sales and Support departments
• Ensure the team has adequate training and support to complete their duties. Take ownership of any supporting documentation.
• Act as a point of contact for escalations related to billing and subscription inquiries both internally and externally (including outside normal hours for critical queries)
• Ensure that billing meet financial and legal requirements based on executed policies and communicate changes as required
• Review reports to monitor and boost team efficiency and streamline daily operations
• Assist in ongoing development, communication, monitoring, and delivery of service level agreement (SLA)-based metrics through quality assurance and feedback
• Consolidate feedback related to system inefficiencies and prioritize accordingly with the appropriate teams
• Handle other duties and responsibilities as defined by management

What you\'ll be bringing to the team:

• A minimum of 1 year of informal or formal leadership experience
• A proven track record of success using performance-based metrics
• Stellar time management and organization skills
• Perfect written and spoken English
• Fluency in French
• Remarkable communication skills
• Ability to manage multiple mandates under tight deadlines
• Obsessive attention to detail
• Recognized knack for problem-solving
• Very comfortable in technical environments

We know that people are more than what\'s on their CV. If you\'re unsure that you have the right profile for the role... hit the \'Apply\' button and give it a try!

What\'s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that\'s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

\xe2\x80\xa6 and enjoy a range of benefits that\'ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Flexible paid time off policy
• Health insurance
• Hybrid Working Policy
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day
• LinkedIn Learning License

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our .

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