Job Description

In this role as Service Administration Team Lead, you will support Field Operations and be accountable for day-to-day performance of the billing department. You will strive to continually support improvement objectives, working closely with the Site Supervisors and Operations Managers. This is an excellent opportunity for someone looking to showcase their skillset, look ahead and anticipate challenges, run to problems, and deliver legendary customer service \xe2\x80\x93 internally and externally! Your main responsibilities will include:

• Supervising the administration team \xe2\x80\x93 from work assignments, tracking new projects, coaching/mentoring, managing time off, reviewing salaries, performance reviews, defining training needs and conflict resolution.
• Overseeing all customer\xe2\x80\x99s field invoices from contract set-up to invoicing.
• Assisting in the development, monitoring, and tracking of current and on-going projects as needed.
• Cross-training staff and creating improved process flows. Continually monitoring training needs and aligning them to all locations.
• Working with Accounts Receivable to ensure accurate information.
• Monitor the team\xe2\x80\x99s workload and schedule to ensure that the coordinators are up to date and working efficiently with accurate outputs.
• Ensure there are the most efficient processes to provide the supporting documentation required for all customer specific billing.
• Act as backup for your team when additional assistance is required, including but not limited to vacation coverage, staff shortages, and backlog.
• New hire orientation and onboarding of new staff associated with your department.
• Special Projects and other duties \xe2\x80\x93 as assigned (special quotes, organizing/billing large jobs, etc.)
• Requirement to travel with overnight stays on occasion (10%).

To be successful, you will possess:

• 2-3 years\xe2\x80\x99 experience in a people management role, preferably in a rail or technical industry
• Highly detail-oriented with exceptional customer service skills \xe2\x80\x93 you must be passionate about making quality personal!
• Exceptional communication skills and comfortable working cross-functionally with other teams.
• Proven organizational, planning, and prioritizing skills.
• Self-motivated; ability to problem solve and have strong analytical skills.

What We offer

• Full-time, salaried, Monday to Friday position with 3 weeks paid vacation.
• Medical, dental, vision, EAP and other group health insurance benefits for you and your family
• Company-matched RRSP contribution plan.
• Personal rebates for fitness, computers, and education
• Opportunity to build your career with an established organization and a team that is truly passionate about health and safety, diversity, and inclusion.

Procor Field Services is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. We will review applications as they are received and look forward to hearing from you. Job Types: Full-time, Permanent Salary: $70,000.00-$80,000.00 per year Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Edmonton, AB T6P 1L3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)
• supervisory: 1 year (preferred)

Work Location: One location