Get Your Career On Track Company profile voestalpine Railway Systems Nortrak, with ten production facilities across Canada, US and Mexico, is North America\xe2\x80\x99s leading designer and manufacturer of special trackwork for the railway industry. As the industry\xe2\x80\x99s technology leader, we take pride in providing superior products, excellent customer service and unbeatable engineering design services to our customers. We are committed to bringing innovative solutions, products and services to our customers across rail freight and transit segments. voestalpine Railway Systems Nortrak (\xe2\x80\x9cNortrak\xe2\x80\x9d) is a subsidiary of voestalpine AG (www.voestalpine.com) one of Europe\xe2\x80\x99s premier steel producers with over 50,000 employees worldwide. Nortrak is closely affiliated with voestalpine\xe2\x80\x99s Railway Systems group which operates in 21 countries across the globe to provide cutting edge system-based solutions to railroads and transits. Our website is https://www.voestalpine.com/nortrak/en/
Nortrak Blue Family Culture Nortrak Blue is our way of life and our commitment to our united Nortrak Family. We live Nortrak Blue through our values of Respect, Responsibility, Curiosity, Courage, Passion, and Diversity. As a Nortrak family, Safety is our #1 commitment to our employees and Quality is our #1 commitment to our customers.


PURPOSE OF POSITION Reporting directly to the Corporate IT Manager and Senior Systems Administrator, the Systems Administrator is an advanced IT position supporting a broad range of IT Operations, systems and asset management, disaster recovery, security, networks, manufacturing, applications, application updates, and voestalpine group requirements. The Systems Administrator also provides support as needed to end users and manufacturing facilities with their hardware and software needs, and monitors and maintains networks, IT systems and services to ensure security, availability, and uninterrupted access to network resources across all locations.
TASKS & RESPONSIBILITIES
Safety:

• 
  Comply with and enforces all Nortrak safety policies and regulations.
• Wears appropriate PPE in manufacturing facilities.

Quality:

• 
  Adheres to Nortrak policies and procedures.
• Adheres to voestalpine Minimum IT Security Standards and group standards, policies and procedures.
• Adheres to industry standards and best practises.
• Consistently provides the highest standard of IT service.

On-Time Delivery:

• 
  Supports and manages areas of responsibility consistently and in a timely manner.
• Finishes assigned tasks and projects on schedule or before deadline.
• Troubleshoots and solves hardware and software problems in a timely fashion.
• Provides timely IT support to Nortrak employees.
• Monitors key parameters and addresses issues promptly.

Costs:

• 
  Recommends necessary improvements to network hardware and software.
• Seeks opportunities for increased efficiency in the delivery of IT based services.

People:

• 
  Collaborates extremely well with IT Manager, Senior Systems Administrator and Network Administrators.
• Maintains close communication with employees and project members to ensure individual IT needs are being met.
• Follows up on the solutions provided to users to ensure their requirements have been satisfied.
• Provides a high level of respect for all employees, colleagues and business partners.
• Perform other duties as assigned.

OTHER RESPONSIBLITIES:

• 
  Supports IT Operations:
  • Data Protection Operations (Backup, Replication, Monitoring, on-prem & cloud) and Disaster Recovery
  • Application Updates, Packaging and Deployment
  • Server Management (Installation, Monitoring, Patching)
  • Core Infrastructure (File Servers, Print, DHCP)
  • Server Room maintenance (UPS, AC, Env, Power, Rack, Network, Cabling)
  • Server Upgrades
  • Data Management (File shares, server storage, SAN)
  • Network Management & Implementation
  • Data Archiving
  • Permissions Management
• Addresses voestalpine group standards and requirements in vulnerability, asset, account and license management requirements, including any new requirements.
• Manages, plans and implements projects according to company requirements.
• Identifies requirements and areas of opportunities.
• Manages user accounts through the user account lifecycle.
• Maintains Local Area Network and monitors network performance.
• Supports Internet communications and telecom requirements.
• Installs, configures and maintains network switches.
• Installs, configures and maintains server room infrastructure.
• Supports mixed technology manufacturing environments and has familiarity with Industrial Automation technologies and concepts.
• Provides support for applications and/or services.
• Manages file shares and permissions adhering to protocols and data confidentiality requirements.
• Installs, configures, and maintains workstations and network devices according to company standards.
• All additional tasks as required.

Environmental:

• 
  Adheres to Nortrak\xe2\x80\x99s Safety, Quality and Environmental Procedures, Practices and Policies

QUALIFICATIONS:


Education:

• 
  Bachelor\xe2\x80\x99s Degree in Computer Science or other suitable discipline; or,
• Two years of post-secondary Computer Science Diploma

Field of Experience and Certifications:

• 
  A minimum of 5 years of experience in System Administration
• Microsoft MCSA
• Cisco CCNA certification
• VMware Certified Professional
• AWS or Azure Professional Certification
• Project+

TECHNICAL SKILLS:

• Windows Operating Systems (client and server)
• Networking technologies including hardware, software, topologies and protocols
• Active Directory
• Disaster Recovery
• Datacenter Infrastructure
• End User Support
• Troubleshooting of IT related issues, problem analysis and problem solving
• Knowledge in:
  • Microsoft Windows Client Management
  • Network Administration (TCP/IP, L2/L3 protocols, switch installation, configuration, management)
  • PowerShell and scripting
  • Netapp Ontap
  • Microsoft SQL Server, Database Administration
  • Virtualization Technologies (Hyper-V, VMWare)
  • Cloud services
  • Manufacturing and Industrial Automation
  • Directly supported software
  • Microsoft Office Suite including Microsoft Sharepoint
• Travel within Canada and US may be required, a valid passport is required.

Physical Demands:

• 
  Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, stooping, kneeling, crouching or climbing.
• Use hands to handle or feel, and reach with hands and arms.
• Must be able to lift or handle up to 25 pounds at times.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Travel may be required which includes walking, standing, sitting, flying and driving from short to long periods of time.

Working Location:

• Richmond, BC

Benefits voestalpine Railway Systems Nortrak employees enjoy a generous benefits package including: medical, dental, vision, short-term and long-term disability, life and AD&D insurance, retirement plan with a generous matching contribution, Employee Assistance Program, tuition reimbursement, paid holidays, wellness programs , and competitive vacation benefits.
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