System Administrator
Regina, SK, Canada
Job Description
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Job description Systems Administrator : The Systems Administrator is the final escalation point within the Services portfolio of customers, reacting to issues brought forth by customers and/or lower tiers. This position works closely with Senior Solution Architects and other Senior IT Technicians to ensure all Managed Services customers are experiencing maximum uptime and efficiencies with their technology. Responsibilities: The Senior IT Technician\'s responsibilities include:
- The escalation point from lower tier Technicians supporting customers
- Responsible for support and management of all Server, Storage and Network infrastructure across Customer portfolio, adhering to best practice standards
- Provide product training and act as a mentor to lower tier Technicians
- Provide onsite support to customers as needed
- Responsible for follow up of escalated issues
- Maintaining current customer notes and key points of information to serve as guides for the rest of the team
- Act as a back up for IT Support Technicians, and Senior IT Technicians
- Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed
- Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
- Ensure customer inquiries are responded to within established time frames and customer care and technical support service levels are achieved
- 3-5 years of experience supporting personal computers and printers.
- 1 year of experience with server networks, virtulization, security , and cloud services.
- Experience with securing data, network access and backup systems
- Extensive experience with Microsoft Windows OS, Mac Desktop OS, Windows Server 2008-2019, Active Directory, Exchange and Microsoft 365
- Ability to handle multiple priorities
- Perform in an effective and timely manner all the tasks required
- Work as a member of the Managed Services team in conjunction with other groups of technical staff
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions
- Ability to lift up to 50 lbs
- Casual dress
- Dental care
- Extended health care
- Vision care
- French not required
- 8 hour shift
- system administration: 1 year (preferred)
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Job Detail
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Job IdJD2147086
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRegina, SK, Canada
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EducationNot mentioned