Job Description

Job Title: Senior IV2 Application Production Engineer

Responsibility: CIB IT Production IV2

Location: Montreal

Department Overview

CIB IT Production IV2 provides a platform aimed to be one stop shop for the production and consumption of community driven digital services. These services range from providing on\xe2\x80\x93demand compute resources to analytics platform and DevOps utilities. This includes the support and project deliveries of the platform itself as well as on-boarding new digital offerings into the platform.



The Production Engineer will be part of a multi-disciplined team, providing support to the production elements of the IV2 applications. The role is centred on application support, and requires a wide range of technical skills. The Production Engineer will work closely with development and infrastructure teams to:

• Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to Infrastructure layers)
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, deployment, scheduling etc.)
• Contribute to medium and high scale technical projects as part of the by contributing in architecture review and design, upgrading and migrating application systems to new platforms.
• Provide feedback and propose solutions to management on performance, capacity and design issues

The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential.

As this is a production support role, focusing across a range of different and mostly cutting edge technologies, candidates must possess the aptitude and desire to learn.

Skills and Qualifications

Candidates must have a minimum of 3 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation.

Role Specific Technical Skills
Production experience across the following:

• System administration \xe2\x80\x93 In-depth knowledge in Linux/Unix and good knowledge on Windows systems
• Good general understanding of global infrastructure, firewalls and networking and considerations in these areas.

• Networks : Good understanding of network principals and practical knowledge of load balancing technologies is essential
• Monitoring \xe2\x80\x93 Experience in managing monitoring tools (Dynatrace)
• Automation \xe2\x80\x93 Experience to release and or server automation tools such as AnsibleTower, Jenkins,
• Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages; Python, Perl, Ruby, Java
• Data \xe2\x80\x93 Experience into Log indexing product such as Splunk and Elastic Search
• Application servers \xe2\x80\x93 Strong knowledge in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS
• Analytical skills - Ability to analyse data surrounding incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution

Desirable IT Skills

• Containers \xe2\x80\x93 exposure to Docker and Kubernetes;
• Databases \xe2\x80\x93 exposure to or skills in noSQL DBs ( mongodb);
• Understanding of application lifecycle and Agile methodology
• Good tasks management, prioritisation, risk management
• Appreciation of production processes, including change and release management
• Good incident and problem management skills, with knowledge of ITIL beneficial

Personal Attributes

• Strong problem solving skills
• Good interpersonal skills and team player
• Client focused
• Attention to details
• Strong aptitude and interest in technology
• High energy level coupled with a desire to take on responsibility
• Able to multi-task

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