Job Description

Job Opportunity: Support Technician; Help Desk

Join Our Dynamic Team and Make an Impact!

Are you a skilled professional with a passion for providing technical support and delivering exceptional customer service? We are seeking a versatile individual to join our team as a Help Desk Technician. This role blends technical expertise, effective communication, and problem-solving skills to ensure seamless operations and client satisfaction.

Role Overview

As a Help Desk Technician, you will:

Provide first-level technical support, troubleshooting, and resolving issues to ensure seamless operations. Triage tickets and prioritize issues based on urgency and impact. Engage with clients by phone and email to gather information and provide updates. Collaborate with cross-functional teams to ensure timely resolution of issues. Document technical procedures and solutions to enhance organizational knowledge. Participate in on-call rotation to provide server and network support outside of regular business hours on a best-effort basis.

Qualifications

Computer-related diploma from a recognized technical school. Network+ certification or equivalent preferred. Microsoft, CompTIA, and/or other industry certifications, or willingness to obtain certification. Proven experience in technical support or a similar role. Demonstrated ability to troubleshoot and resolve technical issues effectively. Proficiency in relevant software, tools, and methodologies for technical support. Excellent problem-solving abilities and a proactive approach to challenges. Effective communication and interpersonal skills to collaborate with team members and clients. Canadian Driver's License, with 6+ years driving experience in Canada.

Why Join Us?

Be part of a team that values innovation, collaboration, and professional growth. Engage in diverse and challenging projects that make a tangible impact. Work in an environment that fosters learning and development at every stage of your career.

How to Apply

If you are ready to take on this dynamic role, please submit your resume and a cover letter detailing your experience and how you can contribute to our team.

We look forward to welcoming a talented and driven individual into our organization!

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care
Education:

Secondary School (preferred)
Work Location: In person