Job Description

Job Summary

We are seeking a motivated and detail-oriented Junior IT Technician to join our dynamic IT team. This entry-level position is ideal for individuals looking to kickstart their career in information technology. The Junior IT Technician will provide essential support in maintaining and troubleshooting computer systems, networks, and software applications, ensuring seamless operations for our users.

Duties

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Provide first-level support for help desk inquiries, addressing user issues related to hardware and software. Assist in the installation, configuration, and maintenance of computer systems and peripherals. Troubleshoot and resolve problems with operating systems, including Windows environments. Support LAN connectivity and ensure reliable network performance. Utilize tools such as ServiceNow or Remedy for ticket management and tracking user requests. Collaborate with senior technicians on firewall configurations and network security measures. Maintain documentation of technical procedures and user guides to enhance team knowledge sharing. Deliver exceptional customer service by effectively communicating solutions to users.

Requirements

College degree in computer science or relevant experience in IT supportFamiliarity with help desk operations and desktop support practices. Knowledge of operating systems, particularly Windows, is essential. Experience with ticketing systems such as Remedy or ServiceNow is a plus. Strong problem-solving skills with the ability to troubleshoot technical issues effectively. Excellent customer service skills, demonstrating patience and professionalism when assisting users. Ability to work independently as well as part of a collaborative team environment. A willingness to learn new technologies and adapt to changing IT landscapes.
Join us in providing top-notch IT support while developing your skills in a supportive environment!

Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Benefits:

Extended health care Life insurance
Schedule:

Monday to Friday
Work Location: In person