Job Description

Who WE Are: Atlantic Central is the trade association for credit unions in Atlantic Canada. League Savings and Mortgage is a federally regulated financial institution. Together, we provide a wide range of services and competitive financial products to support Credit Union success.

We deliver quality results and offer a collaborative and community focused work environment in which to do it. Our employees' wellbeing is a top priority, and we underscore that with flexible working arrangements, personal days, and even birthdays off, to enable employees to strike a balance that works for them. We strive to create an environment where all team members have opportunities for growth and feel welcome, valued, supported and connected.

If your values align with ours, consider joining our team as IT Support Technician !

A TYPICAL WEEK:

Working as part of a small, experienced team, the IT Support Technician is responsible for providing exceptional technical support to internal staff as well as administering, monitoring, securing and maintaining information technology systems, services and software.

RESPONSIBILITIES:

Provides technical support to internal staff for all IT service areas: client technology, account management, security, business applications, server/network, mobility, etc.

This includes handling technical support; logging, resolving and escalating tickets; performing standardized IT support tasks (e.g. user account creation, group changes, mailbox setup, VPN creation, phone configuration, etc.) and coordinating with outsourcing vendors as needed.

Images, configures, and deploys new endpoints (laptops and mobile).

Contributes to IT operations, security and projects in a variety of areas:

o Office365 administration and security, including SharePoint

o Administration of various IT security and management technologies including: patch management, endpoint security, software deployment, group policy, hardware/software inventory, event tracking, password management, intrusion detection, encryption, backup/recovery, etc.

Creates and maintains customer-facing documentation, end-user instruction guides, IT procedures, and/or training material as needed.

Identifies and proposes ideas for upgrades or improvements to IT services, technologies, or other areas of IT.

Acts as the backup to other IT team members as required.

TO BE SUCCESSFUL

As the ideal candidate you will have successfully completed a post-secondary certificate or diploma program in Computer Science or Information Technology and have a minimum of 1-3 years experience administering and supporting windows-based network PCs in an enterprise environment.

You bring with you technical knowledge of Windows, Office365, MS Office, and exposure to a variety of IT security and administration technologies. Experience in any of the following technology areas would be a considerable asset: networking, virtual meeting technologies, SharePoint, MS SQL Server, website admin, and iPhone/mobility.

You thrive in fast-paced environments, are no stranger to multiple deadlines and your strong written and oral communication skills enable you to work effectively with diverse stakeholder groups and to interact with employees at all levels.

COMPENSATION:

This is a permanent full-time position and is rated a Salary Level CU-6 ($64,774-$76,205). Atlantic Central offers a competitive benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

LOCATION:

This incumbent must be located in Halifax or surrounding areas, and will be based out of the Halifax office, but the position offers the ability to work from home as desired.

TRAVEL, EVENING AND WEEKEND WORK:

This position requires occasional evening and weekend work.

TO APPLY:

If this role sounds like a fit for you, please apply with a cover letter highlighting why you are a strong fit, your resume and salary expectations in MS Word or PDF format in confidence, by clicking Here.

ABOUT ATLANTIC CENTRAL:

We provide a range of financial services, leadership, and advocacy to support credit unions and the communities we serve to grow well. Our credit unions proudly serve nearly 293,000 members and play a significant role in the Atlantic Canadian economy.

We are proud to be a Certified B CorporationTM joining a global movement of people using business as a force for good. We are committed to making business decisions that are in the best interests of our employees, credit unions and their members.

Curious about what else we do? Check out our Atlantic Central and LSM websites or LinkedIn page.

We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs.

Job Type: Full-time

Pay: $64,774.00-$76,205.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (required)

Work Location: In person

Application deadline: 2025-02-21