Job Description

Company SummaryPantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The companys expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express. We are currently focusing on LG Canada Inc. as a principal customer.Responsibilities
As a first point of contact to fellow employees who need IT-related assistance a candidate is expected to:

• Diagnose and troubleshoot IT hardware and software related issues employees are facing.
• Direct unresolved issues to the next level support personnel.
• Provide answers and explanations with accurate information to users. Train them if necessary.
• Address network and internet related issues and provide level 1 support.
• Provide a single window for IT asset (PC, Printer, Monitor and other peripherals) purchase, replacement, and repair. Asset and lifecycle management using Asset System.
• Search, evaluate, and contract reliable IT supply and service vendors. Maintain vendors service level.
• Identify and suggest possible improvements on procedures.
• Develop and distribute a monthly security newsletter to educate employees on current cybersecurity threats, best practices, and updates on security policies and procedures while applying cybersecurity best practices.
• Report to Team/Part Leaders with the progress of given tasks and complete them in a timely manner.

Qualifications and Requirements
A candidate must have relevant education or experiences as below:

• Minimum 1+ years of IT support or help desk experience.
• Bachelor in IT & Computer Science, or equivalent/related education or degree.
• Must have technical knowledge and hands-on experiences on Windows OS & Office 365, Windows based applications, peripherals, mobile devices, and network connections.
• Ability to diagnose and resolve Hardware & Software related technical issues.
• Ability to prioritize, organize and execute multiple support requests simultaneously.
• Periodic business travel may ne necessary for on-site support and professional development.

Preferred Experiences and Skills
A candidate with experiences or skillsets below will be preferred:

• Experiences or certificates with Cisco Networking devices.
• Experiences with Microsoft Windows Server management and Active Directory Services.
• Experiences with Information Security solutions, policies, and practices.
• Excellent communication skills, both written and verbal.
• Problem-solving skills and ability to assess available resources and to attain them.
• Documentation and organizing skills using various software tools.
• Proficiency in English and Korean is an asset.

Submission Procedures

• Should you be interested, conveniently submit both a) Resume and b) Cover letter.
• Interview arrangements will be conducted on a first come-first serve basis;
• We are looking to hire with the view of filling this position ASAP. Due to high volume of applications, only those who are selected will be contacted.

If you love the challenge of this dynamic career, then Pantos Logistics will support and encourage your professional development and success.We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.Job Types: Full-time, PermanentBenefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Technical Support Occupations: 1 year (preferred)

Language:

• Korean (required)

Willingness to travel:

• 25% (preferred)

Work Location: In person