It Support Technician
North York, ON, Canada
Job Description
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Company Summary Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company\xe2\x80\x99s expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express. We are currently focusing on LG Canada Inc. as a principal customer. Responsibilities
As a first point of contact to fellow employees who need IT-related assistance a candidate is expected to:
A candidate must have relevant education or experiences as below:
A candidate with experiences or skillsets below will be preferred:
As a first point of contact to fellow employees who need IT-related assistance a candidate is expected to:
- Diagnose and troubleshoot IT hardware and software related issues employees are facing.
- Direct unresolved issues to the next level support personnel.
- Provide answers and explanations with accurate information to users. Train them if necessary.
- Address network and internet related issues and provide level 1 support.
- Provide a single window for IT asset (PC, Printer, Monitor and other peripherals) purchase, replacement, and repair. Asset and lifecycle management using Asset System.
- Search, evaluate, and contract reliable IT supply and service vendors. Maintain vendors\xe2\x80\x99 service level.
- Identify and suggest possible improvements on procedures.
- Develop and distribute a monthly security newsletter to educate employees on current cybersecurity threats, best practices, and updates on security policies and procedures while applying cybersecurity best practices.
- Report to Team/Part Leaders with the progress of given tasks and complete them in a timely manner.
A candidate must have relevant education or experiences as below:
- Minimum 1+ years of IT support or help desk experience.
- Bachelor in IT & Computer Science, or equivalent/related education or degree.
- Must have technical knowledge and hands-on experiences on Windows OS & Office 365, Windows based applications, peripherals, mobile devices, and network connections.
- Ability to diagnose and resolve Hardware & Software related technical issues.
- Ability to prioritize, organize and execute multiple support requests simultaneously.
- Periodic business travel may ne necessary for on-site support and professional development.
A candidate with experiences or skillsets below will be preferred:
- Experiences or certificates with Cisco Networking devices.
- Experiences with Microsoft Windows Server management and Active Directory Services.
- Experiences with Information Security solutions, policies, and practices.
- Excellent communication skills, both written and verbal.
- Problem-solving skills and ability to assess available resources and to attain them.
- Documentation and organizing skills using various software tools.
- Proficiency in English and Korean is an asset.
- Should you be interested, conveniently submit both a) Resume and b) Cover letter.
- Interview arrangements will be conducted on a first come-first serve basis;
- We are looking to hire with the view of filling this position ASAP. Due to high volume of applications, only those who are selected will be contacted.
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- 8 hour shift
- Monday to Friday
- Bonus pay
- Overtime pay
- Technical Support Occupations: 1 year (preferred)
- Korean (required)
- 25% (preferred)
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Job Detail
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Job IdJD2300724
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNorth York, ON, Canada
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EducationNot mentioned