Job Description

Report to

: The Support Services System Navigator will be an employee of Northwest London Resource Centre (NWLRC). Day-to-Day supervision/consultation will be provided by the Coordinator of System. Supervision will be provided in the form of formal supervision meetings as well as informal support as requested by the Supervisor.

Qualifications

: Social Service Worker Diploma, Social Work Degree, related fields of expertise or extensive experience of over 3 years actively supporting low-income residents.

Hours

: Position is a full-time position and will run from Monday to Friday. Some evenings when required.

Hours per Week

: 37.5 hrs./ week

Wages:

$25 per hour with benefits after 3-month probation period.

Position overview

: The Support Services System Navigator coordinates access to essential services and basic needs for asylum claimants through the Interim Housing Assistance Program (IHAP). This role supports residents in securing food, clothing, transportation, and other daily necessities that promote stability and wellbeing. The Navigator assists asylum claimants in accessing and navigating community-based resources, fostering independence, and building lasting connections with local supports. Working within an integrated referral system, the position facilitates the exchange of information and referrals to ensure residents can effectively leverage community resources to meet their basic needs.

Client Support

Assess and respond to residents' immediate needs for food, clothing, hygiene items, and transportation assistance. Coordinate access to community food programs, donations, and in-kind supports. Provide information and orientation to local systems such as health care, public transit, libraries, and social services. Support residents in developing the knowledge and confidence to navigate community programs independently. Collaborate with Housing Stability and Case Management staff to ensure wraparound supports for residents. Support the planning and delivery of group workshops and community connection activities that build social inclusion. Build and maintain partnerships with local service providers, faith-based organizations, and community groups to expand access to resources. Receive and send referrals through the coordinated system to connect asylum claimants with appropriate supports. Maintain a comprehensive directory of local basic needs resources and ensure current information is shared with staff and residents.

Administration and Reporting

Track service usage, referrals, and client outcomes for reporting and program evaluation. Prepare monthly and quarterly reports for program evaluation and funder reporting. Participate in staff meetings, training sessions, and organizational activities. Ensure confidential handling of client information. Operate in accordance with the policies, procedures, and protocols of SLNRC/ NWLRC. Perform other duties as assigned by the Coordinator of System.

Job Expectations

Deliver client-centered services using trauma-informed, anti-oppressive, and culturally responsive approaches. Represent and uphold the principles and values of SLNRC/ NWLRC. Work independently while collaborating effectively within a multidisciplinary team. Demonstrate professional judgment, empathy, and discretion when handling sensitive issues. Promote and model cultural humility and cross-cultural understanding in all interactions.

Qualifications:

Strong understanding of trauma-informed, anti-oppressive, and culturally responsive practice. Familiarity with asylum and refugee claimant processes in Canada. Proven ability to advocate effectively and navigate complex service systems. Excellent communication, organizational, and crisis intervention skills. Valid driver's license and access to a reliable vehicle required. Excellent interpersonal skills as well as verbal and written communication skills Capacity to build relationships with, community members, and Professionals Proven ability to work with diverse and ethnic/cultural backgrounds Motivated, self-starter and able to work in a fast-paced environment Proficiency with Microsoft office, email, and some knowledge of database entry Ability to work under pressure and meet deadlines Clearance through a Vulnerable populations police screening process Current CPR and First Aid certification Responsible, trustworthy, approachable and friendly

Why Join Us?

This position offers a unique opportunity to make a tangible difference in the lives of asylum claimant families. By joining our dedicated team at NWLRC, you will help foster community integration and belonging while contributing to a more inclusive and connected London.

If you are passionate about community development and thrive in a dynamic, people-centered environment, we encourage you to apply.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 37.5 per week

Work Location: In person