Job Description

SUPPORT SERVICES SYSTEM NAVIGATOR

INTERIM HOUSING ASSISTANCE PROGRAM ( IHAP)

LUSO Community Services is a neighbourhood resource centre dedicated to fostering inclusiveness and well being through the delivery of compassionate, responsive programs and services for individuals experiencing adversity

We provide programs and services in the London community for children, youth, families, and seniors of culturally diverse and ethnic backgrounds.

POSITION SUMMARY:

The Support Services System Navigator will serve as knowledgeable guide and advocate, ensuring clients can efficiently navigate complex systems to meet their needs. The Support Services System Navigator plays a critical role in helping asylum seekers and refugees access and utilize community resources, social services, and support programs; which may include securing food, clothing, furniture, and other immediate supports to promote stability and connections within their new community.

The System Navigator will also be responsible to deliver Information & Orientation sessions about local systems such as health, education, public transit, social services, employment services, social assistance programs etc.

The Support Services System Navigator will work closely with other LUSO team members providing support to asylum seekers and refugees to ensure a coordinated, collaborative and holistic approach to service delivery.

REPORTING:

The Support Services System Navigator will be an employee of LUSO Community Services. Day-to-day supervision/consultation will be provided by LUSO's Director of Settlement Services.

POSITION DETAILS

:

This is a full time position, 37.5 hours per week; Monday to Friday 9:00-5:00pm. Some evenings will be required. Services are provided in-person, this is not a virtual or hybrid position. Successful candidate must be able to start December 1st, 2025

KEY RESPONSIBILITIES:

Assessment & Intake:

Conduct initial assessments to identify client needs, barriers, and eligibility for various support services.

Resource Navigation:

Provide clients with information about community resources, government programs, healthcare resources, housing assistance, employment services and other support services to support their health, well-being and inclusion . This includes planning and delivery of group workshops and community connection activities that build social inclusion.

Referral Coordination:

Facilitate referrals to appropriate agencies and programs and follow up to ensure successful connections

Documentation & Reporting:

Maintain accurate records of client interactions, service referrals on client progress and outcomes in accordance with agency and funding requirements. Prepare monthly and quarterly reports

Collaboration:

Work closely with other LUSO staff, community organizations and professionals to ensure clients' needs are met holistically.

Crisis Intervention:

respond to urgent needs and provide immediate support or guidance in crisis situations

Advocacy:

Act as an advocate for clients in interactions with service providers, agencies, and organizations to ensure equitable access and support. This may include accompanying clients to appointments to provide guidance

JOB EXPECTATIONS:

Provide services in a welcoming and respectful manner that fosters inclusion, dignity and trust Provide client centered services using trauma-informed, anti-oppressive, and culturally responsive approaches Operate in accordance with policies, procedures, guidelines and protocols of LUSO Community Services. Constructive participation as a member of the LUSO staff team by furthering collective team goals and representing the principles and values of LUSO Community Services in all interaction with others Work independently and effectively in a team, and with other professionals in the community. Perform other duties as assigned by Director of Settlement Services

QUALIFICATIONS:

Education:

Post secondary education in Social Work, Social Services, Sociology, Psychology, or a related field, or equivalent work experience.

Experience with specific populations:

At least 1-3 years of experience in working in a community setting with vulnerable populations, in particular newcomers, immigrants, refugees

Knowledge of Resources:

Familiarity with local resources, services, community programs, social service systems etc.

Communication Skills:

Excellent written and verbal communication skills, including the ability to write detailed reports and case notes.

Organizational Skills:

Ability to manage a caseload of clients, work under pressure, and meet deadlines effectively.

Compassionate & Non-judgmental:

Ability to build rapport with clients from diverse backgrounds and assist them with empathy and understanding. Strong understanding of cross-cultural communication, trauma-informed care, and anti-oppressive practices. Strong crisis intervention and conflict resolution skills Motivated, self-starter and ability to work in a fast-paced environment Capacity to build relationships with community members, and other professionals Flexibility and ability to work some evenings and/or weekends if required to meet position outcomes Proficiency in case management software and Microsoft Office Suite Ability to communicate in a second language an asset in particular: Spanish,

Valid Driver's license and access to a reliable vehicle required

Must obtain a Vulnerable Person's Police Screening- before commencing employment

Wage range: $25.10-$26.00 per hour

Additionally, LUSO offers:

Health & Dental Benefits, Life Insurance, Critical Illness, LTD & Employee Assistance Program Paid winter shut-down between Christmas and New Years Paid sick / personal days

TO APPLY SEND RESUME AND DETAILED COVER LETTER

AS ONE PDF DOCUMENT

This is an Internal and External posting.

If you are interested in applying, submit your RESUME & COVER LETTER

TO: luso@lusocentre.org or through Indeed.ca

Subject Line: IHAP- SUPPORT SERVICES SYSTEM NAVIGATOR

APPLICATIONS WILL REMAIN OPEN UNTIL SUCCESSFUL CANDIDATE IS HIRED

All applications are screened on the basis of the qualifications outlined in the job descriptions. This includes a review of the applicants' education, experience and skills.

Only applications meeting the criteria and selected for an interview will be contacted.

No Telephone Calls Please

LUSO Community Services is an equal opportunity employer.

Job Types: Full-time, Fixed term contract
Contract length: 16 months

Pay: $25.10-$26.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off Vision care
Work Location: In person