Job Description

Non-Union

LAKERIDGE HEALTH

SUPERVISOR, TELECOMMUNICATIONS
TELECOMMUNICATIONS DEPARTMENT
INFORMATION TECHNOLOGY PROGRAM
TEMPORARY FULL TIME - 6 month contract
8 HOUR DAY/EVENING/NIGHT/ON-CALL SHIFT SCHEDULE (SUBJECT TO CHANGE)
SALARY: $31.418 - $39.26 per hour
LAKERIDGE HEALTH OSHAWA

UNEX-2300000295

This position is open to all qualified applicants commencing on January 30, 2023 and closing at 11:59pm on February 6, 2023.

POSITION DESCRIPTION:
The Telecommunications Supervisor\'s responsibility is to supervise the Telecommunications staff and their daily work functions and activities. This includes planning and creating schedules for Telecommunications that meet the needs and activities of the department. The Telecommunications Supervisor will arrange for training, supervise workers and daily activities, resolve work problems and recommend measures to improve productivity. The Telecommunications Supervisor is also responsible for the ordering of equipment and supplies from requisitioning through receipt to ensure all orders are correctly processed and received.

JOB DUTIES & RESPONSIBILITIES:

• Supervises the Telecommunications staff and their daily work functions and activities
• Plans and creates work schedules for unionized Telecommunications staff according Collective Agreement
• Identifies training needs and creates and maintains training materials for all staff, including new hires
• Arranges training for new and existing staff members
• Investigates and resolves issues and recommends measures to improve processes and productivity
• Monitors inventory levels, requisitions and orders materials, equipment and supplies
• Works with clinicians, managers, physicians, clerical staff and others to identify opportunities for improvement in Telecommunications procedures, processes and activities
• Prepares, runs and analyses Telecommunication call centre reports using various reporting tools such as Finesse
• Participates in activities related to Telecommunication upgrades and enhancements
• Manages, monitors and troubleshoots Telecommunication operational issues and requests using the ticket tracking system
• Provides input into the development of policies and procedures
• Escalates issues to managers as required
• Provides backup of ordering of materials, equipment and supplies for the Service Desk
• Performs other duties as assigned

QUALIFICATIONS:

• 2-3 years working experience in a hospital Telecommunications Switchboard environment.
• Post-secondary education preferred;
• 2-3 years\' experience in planning and coordinating work activities and staff;
• Proven skills in problem identification and resolution;
• Proven experience in scheduling of both union and non-unionized staff;
• Strong ability to multi-task and adapt to changing priorities;
• Strong customer service and interpersonal skills;
• Highly self-motivated and directed;
• Ability to work both independently and in a team-oriented, collaborative environment;
• Ability to effectively prioritize and execute tasks in a high-pressure environment and make sound decisions, sometimes in emergency situations;
• Proven effective planning and organizational skills;
• Superior verbal and written communication skills;
• Well-developed negotiation and conflict management/resolution skills;
• The capacity to nurture and mentor others;
• Demonstrated documentation skills using MS Office;
• Great attention to detail;
• Knowledge of confidential and privacy practices;
• Demonstrated commitment to our core values of Compassion, Innovation, Courage and Trust;
• Demonstrated understanding of and commitment to Lakeridge Health\'s comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service in this area; and,
• Proven good attendance record with the capability of maintaining the same standard.

CONDITIONS OF EMPLOYMENT:

This position is open to all qualified staff throughout Lakeridge Health.

The terms and conditions of employment are in accordance with Lakeridge Health\'s policies and procedures.

Accommodation will be provided in all parts of the recruitment and assessment process as required under Lakeridge Health\'s Employment Accommodation policy. Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment and to preventing the transmission of COVID 19 infections among Lakeridge Health team members and our patients. New Lakeridge Health team members will be required to provide proof of full vaccination for COVID-19 during their Post-offer/Pre-employment Health Assessment, subject to any exemptions recognized under the Ontario Human Rights code.