Job Description

Employment Type:

Contract ending 31st January 2024, Non-Bargaining Unit

Work Hours:

35 hours/week

Application Deadline:

Open until filled

Program Overview \xe2\x80\x93 Home & Cluster Care, Community Care

The community-based Home and Cluster team delivers personal care, transitional care, home support, Home at Last, and respite care services in community residences. The Supervisor is responsible for the overall day-to-day operation and co-ordination of these services and is also responsible for the supervision of a team of Personal Support Workers (PSWs).

What You Will Do

• Conducts human resource activities to ensure sufficient staffing levels, including identifying recruitment needs, screening, interviewing, hiring, orienting, supervising, evaluating and addressing work performance issues.
• Facilitates developing and maintaining a supportive working and team environment for staff to complete their job responsibilities.
• Prepares payroll for each pay period including: reconciling PSW time sheets, data entry, verifying PSW hours for approval, and submitting changes in PSW hours.
• Oversees and reviews the matching and assigning of client hours to PSWs and ensures the Scheduling Coordinator complies with the Collective Agreement.
• Provides care coordination for clients, including:

-Conducting InterRAI Community Health Assessments (CHA) or Preliminary Screeners, collaborating with clients and caregivers to prepare service plans agreements.

-Facilitating the development of Coordinated Care Plans with high-risk clients in collaboration with clients, caregivers, and internal and external partners.

-Monitoring and evaluating client outcomes and coordinating and following up on referrals.

-Documenting all activities.

-Enrolling high risk clients in the Community Agency Notification Program.

-Identifying the need for and participating in or facilitating case conference and clinical meetings.

• Responds to client issues and makes referrals to The Toronto Senior\xe2\x80\x99s Helpline or Social Work as required.
• Mediates conflicts or issues involving clients, PSWs, and other service providers in consultation with the team and Manager.
• Collects statistical data using relevant databases (i.e. CIMS, QHR).
• Ensures that client documents are updated, signed-off, and secured in a confidential manner.
• Participates in operational, quality improvement, and risk management planning and monitoring processes.
• Facilitates promoting a safe work environment free of health and safety hazards.
• Performs accounts payable functions such as preparing billing and following up on issues related to overdue accounts.
• Ensures that program expenses are in line with allocated budgets.
• Identifies the need for volunteers and supervises volunteers and students.
• Provides cross-program, scheduling, weekend, and after-hours coverage, as necessary.

What You Bring to the Team

• Bachelor\xe2\x80\x99s degree of Social Work, Nursing, Gerontology, or equivalent.
• Minimum two (2) years of related experience in geriatric services, social work, or mental health.
• Demonstrated experience working with high-risk seniors.
• Experience supervising staff in a unionized environment.
• Experience assessing, coordinating, and evaluating service delivery for high/moderate risk seniors.
• Strong assessment, clinical, and intervention skills.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

• Demonstrated skills in care coordination.
• Effective oral and written communication, interpersonal, and documentation skills.
• Self-directed and independent, but also proven experience in working effectively as a team.
• Strong time management and organization skills.
• Ability to exercise good judgment and flexibility.
• Ability to work from a client-centered approach.
• Knowledge of issues affecting older adults and geriatric populations.
• Comprehensive understanding and knowledge of the health sector and related services.
• Excellent knowledge of community resources.
• Demonstrated computer skills (MS word, excel, Internet).
• Ability to use client information software (CIMS) is an asset.
• Ability to communicate in a second language is an asset.
• Familiar with the community sector, Assisted Living Framework and related legislation.

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