Job Description

JOB SUMMARY

Reporting to the Director of Facilities Maintenance Operations, the Supervisor, Facility - Operations Excellence is responsible for strengthening service delivery, supporting digital transformation, optimizing workflows, and driving process improvements across all CHEO's facilities. The Supervisor ensures the safe, reliable, and timely delivery of services that support patient care, organizational continuity, and compliance.

Within this Operational Excellence portfolio, the Supervisor works in a multidisciplinary environment, leading staff while coordinating with facility teams, service providers, and departments across CHEO. The role oversees service requests, preventive maintenance scheduling, procurement, and financial analysis to support efficient workflows and emergency readiness. Using CMMS, Workday, and reporting tools, the team tracks KPIs, analyzes trends, and supports root cause analysis to drive continuous improvement. The role manages critical spare parts inventory, timecards, visitor access, space and key control, and contractor parking to ensure reliability, accuracy, accountability, and security.

This full-time, on-site role requires strong leadership, a commitment to safety and quality improvement, and a solid understanding of facilities operations and asset management, with the ability to adapt to evolving technologies and organizational priorities.

POSITION SUMMARY

Facility Operations and System Management:

Ensure all operations comply with healthcare codes and standards (OBC, OHSA, ESA, CSA, TIA, TSSA, and Infection Control). Oversee the intake, planning, prioritization, scheduling, and close-out of service requests and preventive maintenance work orders through CMMS to ensure accuracy, timeliness, and minimal disruption to patient care. Partner with clinical, IT, and project teams to align facility operations with organizational needs and advance compliance, comfort, and sustainability. Conduct walkthroughs of facilities, as required, to investigate hazards, malfunctions, or service deficiencies or to verify service provider work completion, and ensure corrective actions are initiated promptly. Coordinate shutdowns, urgent repairs, visitor management, contractor parking, space and key access, and safety clearances with stakeholders to improve operational effectiveness.

Maintenance, Reliability, and Safety:

Assist in maintaining asset and compliance records including service histories, inspections, certifications, reports, and audit documentation, ensuring audit readiness and resolving discrepancies. Coordinate preventive and corrective maintenance programs, support predictive activities, and monitor work orders and system performance in CMMS and other systems, ensuring trade-specific maintenance plans are developed and maintained. Support emergency preparedness, after-hours response, and business continuity by maintaining SOPs, escalation protocols, emergency contacts, and communication systems.

Contracts, Service Providers, and Project Support:

Lead maintenance service RFP planning, manage 20+ service contracts, and oversee procurement workflows including requisitions, purchase orders, invoices, and reconciliations to ensure governance, compliance, and budget alignment. Supervise the front-line service team to deliver service requests, coordinate contractors, and manage customer interactions accurately, efficiently, and in line with CHEO standards. Oversee the inventory management program, maintaining adequate stock of tools, parts, and materials through structured processes to minimize downtime and support daily operations. Maintain service provider records and oversee performance through scorecards, reviews, and audits, recommending improvements to reduce risk and inform long-term planning. Support project teams by maintaining the project request database, coordinating activities, and providing weekly updates to stakeholders and leadership to ensure timely completion.

Quality Improvement and Performance:

Conduct financial analysis of operating and capital spending to ensure budget compliance, identify savings opportunities or corrective actions, and provide insights for leadership. Develop and improve SOPs, policies, and performance processes, using business intelligence tools to strengthen governance and service delivery. Drive initiatives that enhance efficiency, optimize spending, extend asset life, and strengthen service reliability. Leverage KPIs from CMMS, Workday, and other tools to monitor performance, analyze trends, and create departmental scorecards aligned with the Local Level Area Plan, collaborating across teams to drive service excellence. Prepare and share performance reports summarizing outcomes, resource utilization, efficiencies, and recommending improvements to guide leadership in planning and decision-making.

Administrative, Workplace and Communication Services

Oversee administrative workflows including timecards, attendance, calendars, records, electronic files, and action logs to maintain accuracy, accessibility, and accountability. Coordinate day-to-day workplace support activities such as space upkeep, meeting room readiness, and shared area organization to provide a safe, clean, and professional environment. Oversee the lifecycle, allocation, and maintenance of digital devices, uniforms, and health and safety PPE, ensuring availability, operational readiness, timely replacement, and compliance with organizational standards. Manage departmental communication channels and knowledge resources, ensuring accurate, timely, and accessible information through digital displays, intranet postings, radio, Teams, email, and policy updates.

Leadership and Workforce Development:

Supervise, coach, and mentor direct reports, managing workload distribution, duty assignments, and flex coverage during rotations. Monitor and manage direct report performance through evaluations, coaching, and corrective actions. Coordinate new employee onboarding and deliver training on change management, procedures, CMMS, and administrative processes while maintaining training records and supporting workforce skill development. Support toolbox talks, shift handovers, PM days, and standard work development by disseminating accurate communication and documentation, reinforcing a culture of accountability, safety, collaboration, and continuous improvement.

QUALIFICATIONS

Level 1 Criminal Record Check and remain compliant (Essential) Bachelor's degree in Business, Operations, Facility, Building Science, Engineering field with five (5+) years of related experience or College Diploma with seven (7+) years of related experience. (Essential) Valid driver's license and ability to travel between CHEO community sites as required. (Essential) Coursework in Facility Management (FMP / CFM) or Lean Six Sigma Green Belt. (Preferred) Five (5+) years of experience in service delivery, facility operations, process improvement, or digital transformation (Essential) Three (3+) years of experience in procurement, vendor management, inventory management, and use of CMMS/ITSM/Helpdesk software. (Essential) Three (3+) years in a supervisory role within a unionized environment. (Preferred) Background in healthcare or other large institutional facilities. (Preferred) Strong leadership with professionalism, empathy, and team-building skills. (Essential) Ability to coach, mentor, and build accountability in staff and contractors. (Essential) Proven ability to manage multiple priorities, meet deadlines, and perform effectively under pressure. (Essential) Demonstrated ability to apply preventive maintenance programs, root cause analysis, and analytics to optimize performance. (Essential) Understanding of public procurement policies and compliance frameworks (Essential) Proficiency with CMMS (MRI Angus), ERP(Workday), Microsoft Office, Collaboration and reporting tools (e.g., Teams, SharePoint, Power BI). (Essential) Skilled in coordinating service providers while minimizing patient care disruption. (Essential) Effective communication and collaboration skills to work across multidisciplinary teams. (Essential) Strong knowledge of applicable CSA standards, Ontario Building Code, Ontario Fire Code, and OHSA. (Preferred) Customer-focused with a commitment to high-quality service delivery. (Preferred) Highly organized with strong attention to detail and effective time management. (Preferred) Skilled in business intelligence tools, dashboards, and KPI monitoring. (Preferred) Experienced in data analytics and applying insights to optimize performance. (Preferred) Effective interpersonal and conflict resolution abilities. (Preferred) Bilingualism (English/French) (Essential)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at

TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or?presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

We thank all those who apply, however, only those to be interviewed will be contacted.

Job Type: Full-time

Pay: $43.08-$50.70 per hour

Expected hours: 37.5 per week

Work Location: In person