Job Description

Remote: CST/EST

Length: 7 Months - with possibility to extend

Brief description of role:

Manages the end-to-end project lifecycle for large and complex projects/programs. The Senior project/program manager leads and coordinates project/program team resources to ensure project/program milestones are met and the project/program is delivered on schedule and on budget with the highest standard of quality. The Senior project/program manager also manages project/program risk identification and resolution to keep projects/programs on track and able to deliver planned outcomes. The Senior project/program manager is expected to build and demonstrate a strong competency and business knowledge on assigned initiatives. The Senior project/program manager may have responsibility for managing day-to-day activities of other PMO team members as well as providing coaching and performance feedback.

Responsibilities:

• Leads cross-functional teams in the delivery of high-risk, complex programs/projects as per Deloitte Technology program/project delivery guidelines and standards to meet technology and business requirements on time and within budget.

• Develops and demonstrates strong business knowledge of the assigned business units/portfolios/products.
• Works with project managers (as appropriate) on delivery of
• Influences and executes project/program management methodologies and standards.
• Identifies all program/project stakeholders and defines/clarifies roles and responsibilities.
• Works with all stakeholders to identify and confirm necessary project and program resources throughout the project lifecycle and resolves resource availability conflicts.

• Builds detailed program/project master schedules and promotes collaboration through identified team sites.
• Oversees the activities of project managers (as appropriate) and project teams within assigned program to ensure delivery of timely solutions.
• Conducts ongoing examination of projects within the program for compliance with established processes, project plans/schedules and budgets, influencing decisions on resource utilization and allocation at key project lifecycle decision points.
• Maintains oversight and accountability for program performance including creation/review of key project delivery metrics across projects within the program.
• Leads program/project issue/risk management, remediation plans, and escalations across channels, studios/service areas for projects within assigned programs - responsible for providing management direction in these areas and ensuring clear communication, consideration of all factors, generation of solution alternatives, and defined actionable plans.

• Prepares and delivers regular, audience-specific communications/reports/dashboards to ensure that program sponsors, key stakeholders, and leadership are adequately apprised of program and project statuses, successes, risks and issues.
• Manages and tracks project/program budget/variance and takes corrective actions.
• Configures, utilizes, and supports key project management tools.
• Proposes changes to project methodologies, frameworks, and promotes best practices for continuous process improvement.
• Creates, manages, and maintains all project/program related documents.

• Documents, shares and leverages project/program lessons learned.
• Motivates and leads teams and fosters a mindset of collaboration and continuous process improvement.
• Accountable for all applicable PMO related processes and methodologies and their proper and consistent execution on all projects
• Provides regular and timely feedback to team members and their respective managers.
• Informally mentors other non-PMO team members on structured methodology, and best practices.

• 10+ years' experience managing large, complex, cross-functional IT projects.

• 10+ years' experience utilizing a structured project management methodology and formal tools/approaches.
• Proven expertise in project estimation, planning, tracking, scope control, risk and issues management as well as status reporting.
• Advanced knowledge of project metrics, including gathering, reporting, trend analysis, and presentation of metrics.
• Strong commitment to professional client service excellence.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.

• Excellent interpersonal and communication skills (written, verbal and presentation).
• Excellent planning and organization skills. Ability to take a project/initiative/program from ideation and organize a plan.
• Ability to establish and maintain positive working relationships with customers, yet represent accurately the perspective of Technology.
• Demonstrated ability to encourage, motivate and mentor team members.

• 10+ years of end to end IT Project Management experience
• MS Project Required
• ServiceNow Preferred
• PMP Preferred

• Bachelor's degree in Business/IT.
• PMP/Prince 2 certification preferred.
• Agile/Scrum master certification a plus.

• Strong knowledge of Project Management methodologies.
• Good understanding of Software Development Life Cycle (SDLC).
• Advanced skills in MS Project, Word, and Excel.
• Strong MS PowerPoint skills with proven record to create high impact audience specific presentations.

• Agile project experience is desirable
• ServiceNow experience is desirable