Job Description

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Job Category Customer Success Group

Job Details

The Business Strategy Director will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Work with our key industry customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.

The ideal candidate will bring technology-enabled, large-scale Business Transformation experience and knowledge of Telco and/or Communications industry trends, leveraging this credibility as a strategic advisor to our external and internal partners. Critical to the role is the capacity to think strategically about industry, business, product, and technical challenges as you drive customer efficiencies, cost savings, and quick innovation available on the Salesforce platform. You will possess strong facilitation and synthesis skills, with the ability to align diverse stakeholders on a common path forward, ensuring Business and IT executives embrace joint ownership for results.

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Responsibilities

Provide Telco and Communication industry subject matter expertise as it relates to Salesforce products and services in order to facilitate credibility with the industry customers during the sales and delivery cycles.

Help position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch

Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and milestones, and technology priorities

Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities

Identify enterprise business process/operations improvements to realize efficiencies and increase impact

Craft innovative, forward-looking industry strategies which demonstrate the power of the Salesforce platform and transform sophisticated, global companies to gain competitive advantage and growth in their markets

Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives

Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric attitude and approach to decision-making

Uncover future Sales opportunities to drive incremental customer value

Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer

Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization

Lead Architecture sessions focused on product modeling, lead to cash process, customer & data mastery, etc...

Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles

Contribute to the development of an Industry Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers

Requirements

15+ years consulting in enterprise-level technology transformation programs at Fortune 500 Communications, Media & Technology (CMT) companies

GTM support experience, including scoping, proposal development, RFP response, demos/presentations

Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization

Understands the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness

Knowledge of the key business value drivers and success metrics typical of large-enterprise CMT companies

Ability to develop Industry POVs for the CMT Industries that include identifying market trends, responses & solution offerings

Ability to analyze and synthesize sophisticated information, working in situations where data may be absent or ambiguous and creative approaches are required

Strong executive presence and presentation / facilitation skills, comfortable collaborating with and pitch to C-suite executives, including poised, confident objection-handling abilities

Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a "start up-paced" technology company

Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners

Salesforce product knowledge and solution design are required

Occasional travel (average of 50%), variable

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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