Job Description

Description

Join our team and what we'll accomplish together

Here's your chance to join us to bring a world of possibilities to our customers and the best of TELUS to the connected world. Bring your proven experience, business acumen and strategic insight to our high performing, customer-first environment. Partner Solutions is an exciting, entrepreneurial division responsible for managing customers and supplier relationships to the wholesale market.

Here's the impact you'll make and what we'll accomplish together
As a Sr. Business Analyst, you will be a key player in developing and delivering business performance information in support of our growth strategy. Success will be achieved by working closely with voice operations team, mandated services product managers, and the TPS leadership team in support of the wholesale division of TELUS.
You must use your analytical skill set and tools to dive deep into costs and the business drivers influencing those results. You must also have excellent communication skills (verbal and written) to portray your findings so they can be used in presenting material which will result in evolving business decisions. You are expected to understand or learn to use TELUS' various billing systems and reporting databases. Additionally, you will be required to comprehend the operational drivers of the financials to ensure we influence the financial outcome Partner Solutions is contributing to TELUS.
The successful candidate will take initiative to understand the business, be a strong analytical contributor and apply their project management skills to investigate and explain business performance.

Responsibilities

? Maintain a strong understanding of TELUS applications, product and services, organizational delivery capabilities, and TELUS end-to-end processes. Additionally, maintains awareness of industry trends and technology available that would, if implemented, result in operational or efficiency improvements to current processes.
? Develop and deliver business performance information in support of commercial engagements with strategic partners of TELUS.
? Identify, track and deliver revenue and cost assurance opportunities.
? Support the team in contract negotiations with suppliers or customers through data gathering and analysis supporting decision making.
? Take ownership for large process-focused projects from concept to execution. Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.

Qualifications

Required Knowledge:

• In depth knowledge of the telecommunications industry, specifically:
• Voice transit and termination, domestically and internationally including the networking technologies in use
• Mandated voice service products, markets, pricing, and technology trends
• Regulatory requirements which influence rates and the markets they support
• Knowledge of business analysis methodologies, financial reporting and business KPI statistics
• An understanding of TELUS' product services set

Required Skills and Abilities:

• Strong organizational skills, including the ability to plan, coordinate and bring to closure a significant number of initiatives simultaneously
• Ability to meet important month-end reporting/variance explanation and triage processes
• Passion for excellence, strong work ethic and solutions-oriented
• Ability to thrive in a dynamic, ever-changing environment - comfortable with managing ambiguity
• Ability to interact with all levels of TELUS Team members to enable you to obtain support for, and contributions to pre-sales and post sales customer issue resolution
• Display a high degree of integrity in handling confidential information

Experience, Required Skills & Abilities

• University education in Business, Commerce or Engineering or equivalent experience
• 7 to 10 years of related experience in IT/Telecommunications industry
• Knowledge of the Telecommunication regulatory, industry dynamics, and wholesale environment
• Technical/systems knowledge in Microsoft Office and Google Suite

Who is TELUS?

You are part of a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Your passion for demonstrating our values and delivering on our Customers First commitments helps to drive our success, ultimately making a difference for our customers, our shareholders, our communities and our team.
We are committed to diversity and equitable access to employment opportunities based on ability.

A bit about us

We're a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you're helping us make the future friendly.

We're committed to diversity and equitable access to employment opportunities based on ability--your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technology Solutions

We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.