Job Description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, wexe2x80x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, wexe2x80x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, itxe2x80x99s a great place to work. Wexe2x80x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Patient Care Specialist for Job RequisitionsReferred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Patient Care Specialist(Mississauga Office)Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada xe2x80x93 making your career opportunities within our larger organization - endless!Why work at Specialty Health Network?At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Basic FunctionThe Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.Nature and ScopeThe Patient Care Specialist is the main point of contact for the patient, and in some programs, also the single point of contact for the group of physician clinics/offices within that territory. The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.What you will do:Single point of contact for patients enrolled in the support program and prescribing physician, if applicableConducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as requiredInforms the patient about all program offerings xe2x80x93 for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing complianceUnderstands the molecule(s) in full detailMaintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territoryActs as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement processAdministers financial means tests and manages all aspects of financial assistance within the program as applicableEnsures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection trainingWorks collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journeyContact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and proceduresWhat you will need:College Diploma or University degree is required2-3 yearsxe2x80x99 experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists)Experience with public (provincial and federal) and private third-party drug reimbursement plans2-3 yearsxe2x80x99 experience in a Customer Service or Call Centre settingStrong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an assetBilingualism (French & English) is an assetDemonstrated ability to work successfully within a fast paced, team-based environmentExcellent communication skills, written and verbal, to interact effectively with patients and clientsDemonstrated ability to analyze and interpret information, data, and regulations.Demonstrated ability to pay attention to details and make decisions using sound judgement.Flexible to work longer hours, overtime as requiredAble to work flexible hours between 8:00AM to 8:00PMWhy work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How Youxe2x80x99ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nationxe2x80x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct xe2x80x93 it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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