Job Description

Canada, Remote

Customertimes has been going through tremendous growth in North America. We are a Salesforce Partner with a global presence and are looking to add experienced Solution Architect (Xactly) for the Healthcare, Pharma, and Life Sciences industries to our growing teams in Canada and the USA. Come be part of the Customertimes movement and work on some exciting projects!

Qualities Of The Ideal Candidate

• Excellent domain expertise, technical aptitude, and ability to learn quickly and adapt new technical skills
• Strong communication and interpersonal skills
• Experience interacting with audiences of all technical and management levels
• Ability to work independently and meet project deadlines
• Eagerness to contribute to a team-oriented environment, with a "Can Do" attitude

Qualifications

Skills & Experience Needed

• 4+ years experience working with Xactly Incent, or, prior customer-facing consulting experience with similar products (Callidus, Varicent, SPIFF, CaptivateIQ, Performio)
• Strong technical aptitude
• Excellent communication skills with technical and non-technical project team members at all levels
• Strong writing ability for technical documentation
• Previous consulting experience in SPM/ICM space
• Experience with modules other than Xactly Incent (Connect, Analytics, eDocs, Objectives, etc.)

Responsibilities

• Gathering and documenting detailed business requirements
• Completing solution design, configuration, testing, deployment, and production support
• Writing rules, analyzing results, troubleshooting, and improving processes as needed
• Communicating prompt and professional responses to requests from clients
• Learning and developing unique technology solutions to apply in specific business problems

Working Conditions

• Remote work