Introduction
At IBM, work is more than a job - it\'s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you\'ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world\'s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Cloud Site Reliability Engineer is a critical role in the growing and dynamic IBM Business Analytics organization. In this role, you will be responsible for design, development, implementation, and delivery of automation to reduce toil, drive operational efficiency, improve consistency and maintain highest level of security & compliance while working to continually transform our Cloud (and other SaaS) offerings. This includes our Business Analytics offerings (Cognos Analytics, Cognos Controller, and Planning Analytics), ensuring that they are scalable, reliable, and secure.

You will work closely with other engineers, developers, support, and stakeholders to ensure that our Cloud offerings are performing optimally and that our customers have a seamless experience. Ultimately, your performance in this role improves the lives of our engineers and the serviceability of our offerings.

If you\xe2\x80\x99re a self-starter who is innovative, has a drive to make clients & colleagues successful while working in an exciting, fast paced, agile and scrum environment, we want to talk to you!

Your Role and Responsibilities

• Collaborating daily in an agile development environment with a motivated team of experienced cloud engineers to ensure smooth deployment and operation of systems.
• Act as a technical liaison between customers, delivery teams and support.
• Develop and maintain automation, configuration management, and monitoring to reduce toil.
• Design, implement, maintain, and support systems for high availability, scalability, and performance.
• Evaluating key metrics to identify areas of improvement proactively.
• Continuously improve infrastructure to ensure optimal performance and reliability.
• Work with security teams to ensure strict compliance with security standards and best practices.
• Measuring service Key Performance Indicators (KPIs), providing live data on availability, performance, and system health.
• Be passionate about learning & growing skills and putting into practice to grow success of the team and our clients. Capture and share best-practice knowledge amongst the public cloud solutions architects and SRE teams.

Required Technical and Professional Expertise

• Passionate about learning new technologies
• Strong verbal and written communication skills; effective and persuasive presentation skills.
• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.
• Knowledge of Site Reliability Engineering practices
• Experience with Cloud Computing/Architecture (IBM Cloud preferred, AWS, Azure, GCP).
• Scripting and automation (Python preferred, Ansible, PowerShell, Shell an asset)
• Experience managing multi-user Linux or Windows environments
• Databases (MongoDB, DB2, SQL Server, Redis)
• Troubleshooting (Problem, Incident & Root Cause Analysis) skills and attention to detail
• Proven ability automating complex tasks
• Mastery of at least one programming language (JavaScript preferred)
  

Preferred Technical and Professional Expertise

• Hands-on experience with Docker, and Kubernetes.
• Familiarity with OpenShift, Teraform, Containers, and Orchestration is an asset
• Familiarity with deployment tools and processes, continuous integration/continuous delivery [CI/CD Pipeline], Jenkins, Travis, Rundeck.
• Source control and project management (GitHub Enterprise, ZenHub, Jira)
• Experience developing Software as a Service and cloud based solutions
• Understanding of Infrastructure as a Service, Infrastructure as Code and related concepts.
• Redhat Openshift
• Operators and Operator Lifecycle Management
• Practiced agile development methodology
• Observability tooling (Instana, Mezmo [LogDNA], SysDig) and monitoring (SysDig)
• RDBMS, NoSQL, and key-store databases (DB2, MongoDB, Redis)
• Networking - Firewalls & Load Balancers (Netscaler, Vyatta, StrongSwan)
• Additional programming languages (Go, Java, C#, C, C++)
• Additional scripting languages (Powershell, Shell etc.)

About Business Unit IBM\xe2\x80\x99s Cloud and Cognitive software business is committed to bringing the power of IBM\xe2\x80\x99s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments\xe2\x80\x94with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.


Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you\xe2\x80\x99ll be able to learn and develop yourself and your career, you\xe2\x80\x99ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer?


About IBM IBM\xe2\x80\x99s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we\xe2\x80\x99re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it\xe2\x80\x99s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.


Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.