Job Description

Job no: 516308
Brand: Flight Centre Travel Group
Work type: Full time
Location: Virtual - Canada
Categories: Information & Technology

Site Reliability/DevOps Engineer- REMOTE, CANADA Flight Centre Travel Group (FCTG) is one of the world\xe2\x80\x99s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to \xe2\x80\x9copen up the world for those who want to see\xe2\x80\x9d. Every day, we give people all around the world the opportunity to experience something really amazing \xe2\x80\x93 travel! To learn more about Flight Centre Travel Group please click HERE About The Opportunity Are you looking for a challenge to build and scale a global technology platform for the world\xe2\x80\x99s largest travel agency? Position is 100% remote with flexible working hours. CustomerOne, a product and engineering team within Flight Centre Travel Group company, is seeking a skilled and motivated Site Reliability Engineer to join our team. We develop company-wide Lead Management, CRM, Contact Centre, and Chat solutions used by thousands of travel agents daily in 6 countries around the world. You will be able to collaborate with world class development teams in Australia, Canada, and the USA. The stack is a mix of proprietary Microsoft software and open-source solutions in AWS. This position is a step above DevOps and System Administrator with a more expansive set of responsibilities.
It is key for us that the engineer is open minded and is in-depth skilled with both Azure and AWS Clouds and related best practices. Key Responsibilities

• Contribute to DevOps in a team developing software solutions for a large multi-national corporation with deployments in at least 6 countries and thousands of daily users
• Write and maintain infrastructure documentation in Confluence, Miro, etc
• Setup, maintain and monitor CI/CD pipelines (Azure DevOps and GitHub Actions)
• Automate software error monitoring, detection and alerting
• Perform root-cause analysis and document issues
• Incident and problem management
• Integration test setup and execution
• Services Performance benchmarking
• Continuous skillset upkeep and new technical solutions exploration
• Participate in company-wide community of practice sessions
• Options for growth by using leading edge software solutions
• Just Do It attitude

Experience & Qualifications

• Excellent communication skills both verbal and written
• In-depth experience with Linux and Windows administration
• Up to date working knowledge of both AWS and Azure
• Hands-on experience with infrastructure as code via AWS CDK, Terraform
• Expertise with Azure DevOps and non-Microsoft CI/CD solutions
• Maintaining infrastructure as code with Azure Bicep, Azure Resource Manager and Application Insights
• Cloud security best practices for Azure and AWS
• Programming common infrastructure management languages:
• Network debugging skills with Wireshark, tshark, tcpdump
• Authentication and Authorization configuration using OAuth 2, OpenID Connect, SAML (Okta, Auth0, AD)

Nice to Have:

• Various programming languages:
  • Go (Golang)
  • C# with .NET Core
  • Python 3
• Microsoft Power Platform
• Microsoft Dynamics 365
• Microsoft Data Platform and Power BI
• Datastore technologies
  • DynamoDB
  • PostgreSQL
  • ElasticSearch
  • Redis
  • MS SQL Server
• New Relic
• Splunk

Work Perks! - What\xe2\x80\x99s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE (Remove if not a remote role)
Location \xe2\x80\x93 CITY, Canada OR Remote, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. EXTERNAL REMOTE POSTINGS ONLY - This position may be performed remotely anywhere within Canada in accordance with the company\xe2\x80\x99s Remote and Flexible Work Policy except for the province of PEI EXTERNAL POSTINGS ONLY - We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. INTERNAL POSTINGS ONLY - Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca