Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Site Reliability Engineer, Lead - Direct Investing



What is the opportunity?

This role will be responsible for the design, development, implementation and support of Site Reliability Engineering (SRE) solutions for the RBC Direct Investing (DI) segment on behalf of the Tech Infrastructure organization. The incumbent will need advanced knowledge and experience working in global technology Operations, Engineering and/or Architecture organizations influencing robust and resilient application and infrastructure technology solutions. They will be embedded in the DI Technology area as the Infrastructure Platform SRE partnering with application SRE peers to provide best in class support and direction for this critical line of business.

What will you do?

Provide Site Reliability Engineering thought leadership on a squad dedicated to the DI Technology platform

Assist DI platform teams with critical production support where escalation is required to lead in troubleshooting, service restoration and post-incident learning

Engage product teams from across Tech Infrastructure as required on solution development, incident root cause analysis, vulnerability management and technology roadmap planning as it pertains to DI Technology solutions

Explore new infrastructure capabilities and technologies to drive innovation (including coding and publishing how-to documentation) benefiting the DI business

Ensure availability, uptime and proper compliance management of the DI platform, as per established service level objectives

Help drive SRE adoption and transformation by continuously looking for ways to automate existing operational processes and changing the culture to become a data-driven, software-solution based organization

Development of code-based solutions/scripts/dashboards to solve a wide range of SRE requirements such as improved observability of the DI Technology infrastructure environment (hosting, storage, database, network, middleware etc.) through data mining, merging and reporting on service dashboards (ie: Grafana), workflow orchestration through runbook automation (i.e.: GitHub, Ansible)

Provide project/initiative leadership through planning, design and execution phases for development and deployment of automation solutions to improve efficiency and reduce human error

What do you need to succeed?

Must Have

Advanced knowledge of industry practices, with focus on SRE

Advanced experience in a variety of IT infrastructure platform environments

Excellent communication skills, direct style.

Effective negotiation skills, stakeholder management

Ability to lead small Agile, SRE solution development projects with or without assistance from an assigned Scrum Master

Experience with tools/products such as (Ansible, Moog, PagerDuty, ServiceNow, Grafana, Jira, Confluence, GitHub)

Nice to Have

Knowledge of the Direct Investing business model

People leadership experience in the context of SRE and/or Infrastructure Architecture/Engineering teams

Experience with tools such as (Dynatrace, Elastic, Logstash, Kibana, Prometheus)

Ability to influence at the Director level (unit and other partner units)

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Gain in-depth knowledge of the technology supporting the Direct Investing business segment

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type:

Platform: Human Resources

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-04-07:00

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.