Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Site Reliability Engineer



What is the opportunity?

This role will be responsible for the development, implementation and support of Site Reliability Engineering (SRE) solutions for applications supported by the Retail Banking & Payments Technology Integrations (RBPTI) Engineering Transformation (ET) SRE organization. As the Engineering arm of the RBPTI ET SRE organization, this team will work collaboratively with the Delivery arm of the same organization and any other IT partners required to succeed in its mandate. The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with SRE Delivery team in incident management and problem management.

What will you do?

Engineering:

• Develop SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)
• Apply design-thinking and agile mindset in working with SREs, Scrum master\'s and Incident Leads
• Contribute to and leverage best practices in SRE.
• Simplifies development by building repeatable solutions to manual tasks.
• Supports unit\xe2\x80\x99s goals to adopt automation solutions for applications in scope.
• Enable SRE components during migration of applications to and between Azure/OCP
• Manage applications hosted on OpenShift, Cloud foundry and Azure.

Production Support:

• Perform production support role, including off-hours support and rotational on-call support to be compensated accordingly with overtime pay, lieu time, and on-call allowance.
• Assist in incident management and problem management for applications in scope.
• Evaluate continuously \xe2\x80\x93 what went well, what went wrong, what can be done to improve and prevent in future.
• Maintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities.
• Ensure availability and uptime of applications in scope, as per service level objectives.
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties

Technical Consultation:

• Support initiatives outside of application or squad level scope
• Consult on products build to other teams in RBPT and enterprise.

What do you need to succeed?

Must Have

• Intermediate knowledge of industry practices, with focus SRE
• Intermediate experience in a variety of environments (Cloud, distributed and mainframe, business workflows and services/APIs, databases)
• Excellent communication skills, direct style (e.g., I did or did not do something, it does or does not work as opposed I believe, or I understand it to be)
• Effective negotiation skills, stakeholder management
• Ability to influence at the squad and lead SRE level.
• Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, Catch Point)

Nice to Have

• Computer Engineering, Computer Science, related (technical) degree/diploma, or related breadth of experience
• Exposure to Azure, docker and OCP
• Exposure to UCD, GitHub
• Experience in agile ways of working

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

• #LI-Hybrid

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.
• Opportunities to do challenging work.

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-02-24-08:00

Application Deadline: 2023-03-30-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada