Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether youre helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Site Reliability Engineer



What is the opportunity?

We are looking to expand our Digital Online banking Support team at RBC. If you are looking for an exciting, high growth opportunity with a leading financial institution that is accelerating cloud native development this could be the job for you. Are you looking for a chance to make a difference? Are you someone who embraces change?

We are looking for an SRE who exemplifies the attributes of a leader, mentor and decision maker. We are currently building out our SRE team, with the goal being to provide expertise and tooling to the

Digital online banking team to manage the health, security, and availability of their applications in production. We work with other teams to provide guidance throughout the lifecycle of building, deploying, and operating the application.

What will you do?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build tools to manage platform infrastructure and applications
• Debug production issues across services and levels of the stack and provide primary operational support and engineering for multiple large distributed software applications
• Help drive SRE adoption and transformation by continuously looking for ways to automate existing operational processes
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of application team needs, and innovating to continually improve
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service level objectives.

Technical Leadership

• Provide SRE thought leadership on squad level
• Perform code and non-functional (performance, security, maintainability) reviews of all production bound SRE solutions
• Help drive transformation by continuously looking for ways to automate existing processes
• Run engineering mindset meetups accelerating breadth and depth of knowledge in community
• Manage application assets and users (virtual machines, cloud instances, source code repositories, etc.)
• Publish technical design for SRE solutions
• Publish and/or review implementation plans for SRE solutions bound to production
• Explore new capabilities and technologies to drive innovation (including coding and publishing how-to documentation)

Production Support

• Run the production environment by monitoring availability and taking a holistic view of system health
• Assist in incident management and problem management for applications in scope
• Evaluate continuously - what went well, what went wrong, what can be done to improve and prevent in future
• Maintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities
• Ensure availability and uptime of applications in scope, as per service level objectives
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties

What do you need to succeed?

• Overall 5-10 years of production support experience with various infrastructure technologies
• Good overall understanding of networking related areas like certificates, load balancers etc.
• 3-4 years of experience as an SRE supporting cloud and legacy applications
• Knowledge of cloud technologies - OpenShift, Kubernetes, Azure Kubernetes Service (AKS)
• Experience with the operational aspects of software systems such as monitoring, centralized logging, and alerting.
• Knowledge of end to end application monitoring using tools like Splunk, Dynatrace
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong understanding of Google SRE best practices

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high performing team
• A world-class training program in financial services

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-07-18

Application Deadline: 2023-07-25

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada