Job Description

About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
Toronto, Ontario, Canada (Hybrid)
We are looking for a Service Project Specialist Intern to join us for a 4-month internship at our Toronto office.
The successful candidate will assist the Services Portfolio team in managing the team's systems and developing novel methods to better deliver readable datasets. The intern will work daily with the team to understand the workflow and business needs, and then develop robust scripts that facilitate better delivery towards the projects.
Key Accountabilities:• Help the project management for Service contracts
• Assist the response to Customer Request Resolution (technical queries, expediting, etc.)
• Develops and adheres to project budget and schedules
• Assist the preparation of reports for management review and liaises at all levels within the company
• Prepares digital tools that will facilitate the project needs and improvement the efficiency of project management
• Ensures that the current configuration is correctly managed. Ensures that the original model is still valid. Ensures the versioning is controlled
• Assists the bid Management for Services contracts to meet defined Order Intake targets
• Assists the Responds to RFQs/RFPs and/or any other Customer's Requests
• Assists the evaluates customer specifications, assesses Ground Transportation Systems solution compliance
• Assists the delivery of proposals within targeted performance (Customer satisfaction, On-time delivery, Bid Cost vs. Budget, etc.)
• Assist the Customer Account Management (including regular communications and visits)
• Interfaces with the Customer or on-site Ground Transportation Systems unit Team about the technical & operational subjects relating to the capture and processing of his/her requests, to the delivery of the service and to the delivery of associated documents
• Analyses customer feedback, performance indicators, operating reports. Produces and monitors Key Performance Indicators (KPI). Compares KPI with targets set internally and externally.
• Assists the monitoring of impact of obsolescence / SW & HW change requests and, lead resolution actions while communicating with customer effectively.


Key Requirements:• BSc. In Computer Science, Engineering, or equivalent work experience
• Strong in Visual Basic and Python for scripting
• Strong communication and interpersonal skills
• Excellent Excel & PowerPoint skills


Preferred Requirements:• Proactive engagement
• Strong communication skills in a remote environment
• Able to commit to 8 months


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Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
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