Job Description

Position Title: ServiceNow Administrator Position Type: Regular - Full-Time Position Location: Toronto HQ Grade: Grade 04 Requisition ID: 17931

Reporting to the ServiceNow Platform Manager, the ServiceNow Administrator will be responsible for day-to-day operations of the ServiceNow instances, data integrations, workflow automations, and maintenance of the configuration management database.

JOB RESPONSIBILITIES:

• Monitor health, usage and overall compliance of ServiceNow and its applications
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes
• Coordinate application and platform upgrades
• Develop systems integrations and process automation
• Configure and maintain SLA, catalog items and their associated workflows
• General support, administration and maintenance of ServiceNow platform and associated applications
• Working closely with IT partners to configure and improve core platform capabilities in accordance with ITIL best practices
• Ensures CMDB is current, accurate, and stable
• Responsible for maintaining data/IT configuration items and data governance for the platform
• Responsible for maintaining data integrations such as Discovery or 3rd party solutions

KEY QUALIFICATION & EXPERIENCES:

• 3+ years\xe2\x80\x99 experience in managing an ITSM toolset with preference given to ServiceNow experience
• Bachelor\xe2\x80\x99s degree in computer science, information systems or other related field (or equivalent work experience).
• Broad exposure to IT infrastructure and application landscape ideally with technical depth in a discipline/ITSM process.
• Experience in administering, monitoring, reporting and maintaining a CMDB in ITSM tools.
• Customer service: experience working with users to understand and resolve issues.
• Empathetic listening: the ability to convince the user considering what he/she is experiencing.
• Qualification in ITIL 4 (desired).

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy
Job Family: Information Technology
Division: Global Technology
Department: ServiceNow Platform Manager
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol Company: McCain Foods (Canada)