Job Description

Overview:
At KPMG, youll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Opportunity Due to growth with our ServiceNow platform, we have an exciting opportunity for a ServiceNow Administrator to join our ServiceNow support team. The ServiceNow Administrator will report to the Senior EUS Manager with primary accountability to work with the ServiceNow team and support our Workplace Service Delivery module. What you will do:

• Manage the ServiceNow relationship with the Facilities team and provide required support.
• Develop and extend existing functions in the Workspace Service Delivery platform based on requirements from Facilities team.
• Coordinate weekly update sets and move updates from the development environment to production.
• Work as the point of contact for external vendor supporting new updates and patches related to WSD.
• Work with internal teams to understand platform usage, feature requirements, workflows, and support updates and changes to the platform.
• Monitor ServiceNow Support work queue.
• Create, maintain, and enhance team dashboards, analytics, and reporting.
• Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform.
• Ensures operational integrity of workflows and configurations.
• Resolve basic incidents and fulfill routine service requests.
• Administrate the workflows on the software, implement new systems or add-ons.
• Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.

What you bring to this role:

• Prior ServiceNow Platform administration and configuration or development experience. Workspace Service Delivery would be an asset.
• Certified ServiceNow System Administrator. (Other ServiceNow certifications and trainings ideal is a plus)
• Professional, friendly, and articulate in your communication and troubleshooting skills.
• Eager to take on new tasks/responsibilities and have passion for customer experience, operational excellence, and continuous development.
• Overarching understanding of ServiceNow Enterprise product suite.
• Flexibility to travel occasionally (within Canada)
• Flexibility to work after business hours when required.

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canadas Benefits and well-being, click here.

This is a remote/hybrid position. #li-remote Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.