Job Description

Company Overview

Capital Fire & Security Inc. is a leading provider in the security and fire alarm industry, dedicated to ensuring safety through innovative technology and exceptional service.

Summary

We are seeking a motivated Service Coordinator to join our team. In this role, you will play a crucial part in coordinating service operations.

Responsibilities

3-5 Years Experience in Security and Fire service/dispatch industry Coordinate service requests and schedules for technicians Communicate effectively with clients to understand their needs Operate a very busy phone system Monitor project progress and ensure timely completion Update assigned tasks daily Ensure technicians sign in/out on a daily basis Collaborate with construction teams in scheduling Maintain accurate records of service activities and follow-up with customers Process and price work orders Provide administrative support to managers Must be able to navigate RFQ Bids Receive orders and prepare for shipping Manage and order office supplies Provide exceptional customer service at all times

Qualifications

Proven experience in service coordination/dispatch preferably in the Security and Fire Division Field Strong knowledge of Microsoft Office, Excel and Basic Quickbooks MUST be able to multitask in a fast - paced environment Excellent communication and interpersonal skills both with customers and staff Proficient in using software tools for scheduling and reporting Detail-oriented with strong organizational skills If you believe you are up to the challenge please join our team.
Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care Life insurance Vision care
Work Location: In person