Job Description

Position Title: Clinical Service Coordinator (Refugee and Other Priority Populations)

Company/Program: Windsor Essex Community Health Centre - Downtown and Sandwich sites

Classification: Permanent, Full-Time (35 hours/week)

Date Posted: July 21, 2025

At weCHC, we're more than a workplace -- we're a purpose-driven team passionate about creating healthier communities. Our work supports a diverse population, often with complex and unique needs, and we meet this challenge with compassion, innovation, and commitment. Whether you're looking to grow your career or take the next step in a meaningful role, weCHC offers the opportunity to contribute to something bigger, alongside colleagues who value collaboration, inclusion, and belonging.

What We Offer

A dynamic and supportive work environment

A

comprehensive employment package

supporting your health and wellbeing:
o Professional development opportunities

o Wellness and Personal days

o Your birthday off

o Minimum 3 weeks' vacation

o Group health benefits

o Employee Assistance Program

o HOOPP (Healthcare of Ontario Pension Plan)

*Eligibility based on employment status

A welcoming, inclusive, and accessible space for all.

REFUGEE HEALTH - COORDINATED ACCESS

This initiative seeks to enhance health outcomes for refugees by implementing culturally sensitive, client-focused interventions that address the intricate health requirements of refugees and newcomers in Windsor and Essex County. The program's emphasis is on facilitating navigation within the health system and improving access for this priority group, linking refugees to primary care providers and allied health services while promoting the overall well-being of individuals. It concentrates on areas such as diabetes and the identification and management of comorbidities, as well as women's and children's health, infectious diseases, and mental health and trauma.

CORE RESPONSIBILITIES OF THE POSITION

This position will support the mission, vision and values of the Windsor Essex Ontario Health Team, weCHC and the work of the Refugee Health and Other Priority Populations - Coordinated Access Program. This position will report to the Director, Clinical Practice to support safety, quality care of clients/patients. The Clinical Service Coordinatorwill:

Act as a resource to and advocate for Refugees and other priority populations (individuals, groups, and the community).

Establish and maintain partnerships with other community-based organizations/resources.

Build professional, productive, and positive working relationships both internally and externally to support the coordinated access pathway for this program.

Participate in program development and adaptation.

Protect the confidentiality, privacy and security of client and corporate information.

Support the inter-professional/team with program areas, supplies and equipment ensuring items are safe and properly stored/maintained.

Field calls from both Refugee Health and Black Health Coordinated Access Programs.

Schedule clients with the appropriate teams and providers.

System navigation for weCHC services and external services appropriate to client needs

Process external referrals to mental health services and social service agencies.

Work with the client to support accessing services outside the weCHC team.

Discharge clients to primary care internally or externally.

Act as a liaison for client and community connection.

Respect the cultural diversity of the community and weCHC, ensuring an inclusive and welcoming climate for all.

Perform other duties that support the mission and vision of the organization and/or as assigned based on position responsibilities and/or site requirements.

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED

Minimum of 1-2 years relevant experience in a community setting working with vulnerable populations.

Experience working with Refugees and surrounding community.

Demonstrated skills and experience in working with African Canadian and Caribbean populations, in addition to lived experience as a member of the African Canadian and Caribbean community.

Demonstrated ability to work with sensitivity and compassion to deal with vulnerable populations.

In-depth understanding of community resources and programs.

Strong commitment to health prevention and client education programs to support clients throughout their lifespan.

Knowledge of health care services and system navigation.

Exceptional customer service skills to work with internal and external clients, community partners and stakeholders.

Demonstrated ability to work independently as well as part of an inter-professional collaborative team environment.

Excellent interpersonal, presentation, verbal, and written communication skills.

Able to set clear goals and execute projects from start to finish with a commitment to quality.

Uses a critical inquiry process to support professional judgement and reasoned decision making in day-to-day activities.

Clean driver's abstract, current, valid Class "G" Driver's License and reliable transportation

Bilingual (English/French/Arabic/Spanish) language skills an asset.

Support programs with daily travel across Windsor and Essex County as required.

Education and certificate requirements

College diploma or undergraduate degree in a relevant discipline from a recognized institution, or equivalent work experience and related certifications

Language Interpreter Certification or equivalent an asset

Current Basic Rescuer (C) certificate recognized by the Heart and Stroke Foundation of Ontario an asset.

CLOSING DATE

Please email your resume and cover letter to apply@wechc.org no later than July 28, 2025

.

Include the posting number

DTCSC25AP

in the subject line.

Job Types: Full-time, Permanent

Pay: $31.28-$37.69 per hour

Expected hours: 35.0 per week

Benefits:

Company pension Dental care Employee assistance program Extended health care Life insurance Paid time off
Work Location: In person

Application deadline: 2025-07-28