Job Description

Role Details

Full-time, 100% in-person position, 8:00am to 4:30pm M-F.

Pay is $19-$25 an hour based on experience, dental and medical co-pay benefits are available after 90 days.

Security background check is required.

Potential Start Date: As early as Dec 15 but we are flexible.

Key Responsibilities:

Dispatching & Coordination:

Dispatch technicians to service calls in an efficient and timely manner, while managing real-time job updates and ensuring appropriate resources are allocated.

Follow-Up & Monitoring:

Continuously follow up with technicians throughout the day to track job progress, resolve issues, and ensure customer satisfaction.

Pre-Scheduling:

Assist with scheduling and planning for upcoming work, ensuring optimal technician allocation for future projects.

Customer Communication:

Maintain professional and clear communication with both technicians and customers to ensure expectations are met and any issues are resolved promptly.

Data Entry & Documentation:

Accurately input job details, job status updates, and follow-up actions into the system. Ensure all information is correctly logged and easily accessible.

Multitasking:

Handle multiple tasks simultaneously, including typing while conversing on the phone, maintaining focus on details and deadlines.

Requirements:

Typing Speed:

A minimum typing speed of 60 words per minute (WPM) is required. You may be asked to complete a typing test during the interview process.

Organization Skills:

Must possess excellent organizational skills to ensure efficient scheduling, dispatching, and follow-up for all work.

Multitasking Ability:

Must be able to type and enter data while talking on the phone.

Attention to Detail:

Must be highly detail-oriented with the ability to manage multiple jobs and tasks simultaneously without losing accuracy. There is a test that you will complete during in-person interviews. If you read this, then write "Pomegranates are great" in the cover letter section during application please.

Experience:

Previous experience in dispatching or a related field is a plus but not required.

Communication Skills:

Strong verbal and written communication skills to work effectively with both internal teams (technicians) and customers.

Tech Savvy:

Ability to quickly learn and use dispatching software and tools. Comfort with computer systems/ managing scheduling systems is preferred.
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Experience in Jonas software is viewed as an asset.

Job Type: Full-time

Pay: $19.00-$25.00 per hour

Application question(s):

Do you live in Calgary, AB and can reliably commute to in-person work?
Work Location: In person