Job Description

Perks

- Full health, dental, and life insurance benefits
- RRSP Matching
- Dog friendly office
- Free office snack bar
- Frequent company events and BBQs

Join our amazing team as an experienced Client Services Coordinator/Dispatcher at our newly-renovated Burnaby office, conveniently located near the Production Way skytrain station. At Lambert, we take pride in fostering an environment where your analytical thinking and passion for people can thrive. Collaborate with our dynamic and dedicated team to make impactful client-technician connections, ensuring our commitment to unparalleled service remains unwavering.

We offer competitive salaries, comprehensive full health and dental benefits, and RRSP matching. We take pride in our office environment, complete with a well-stocked snack and coffee bar and a dog-friendly environment!

Your hard work won't go unnoticed, as we celebrate achievements and share memorable moments through team outings, from sports events to holiday festivities and summer retreats. At Lambert, we're not just offering a job - we're inviting you to be a valued part of our close-knit community, where your growth and well-being are at the forefront.

Your Role

- Manage service calls in a professional and courteous manner
- Build and maintain positive rapport with clients, colleagues, and managers
- Match client's needs with the appropriate technician to each service appointment
- Oversee technician scheduling and develop solid understanding of technician workload
- Relay accurate details to assigned technicians to ensure high-quality service is provided to clients
- Provide regular and consistent updates to clients on service progress
- Record the results of each service call and produce report summaries
- Respond to customer requests and resolve issues in a timely and effective manner
- Meet revenue and goals by prioritizing calls accordingly
- Participate in sales and dispatch training periodically

What you Bring

- Minimum 2 years in customer service, or dispatch role
- Training in call center or telephone sales preferred
- Strong verbal and written communication
- Proficient with Microsoft Suite
- Proficient with managing phone systems
- Strong typing skills

About us

Lambert Plumbing, Heating and Air was established in 1977. With a history of servicing clients across Metro Vancouver spanning decades, and in partnership with Prostar Contracting as of January 2022, we continue to provide reliable and personalized service to our loyal customers.

Our customer- focused company specializes in installing and maintaining systems used for plumbing, and HVAC. We strive to excel by going above and beyond standard expectations by delivering the highest quality products and service with the goal of exceeding customer expectations.

We're poised for growth! If you have a service-centered approach and a keen sense for problem solving, we would love to hear from you!

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Work Location: In person