Dispatcher / Service Coordinator
Maple Ridge, BC, CA, Canada
Job Description
Alstad is expanding. The expansion allows us to provide a greater range of services for our valued clients, making us a one stop shop for all your mechanical. We provide 24/7 service, specializing in Preventative Maintenance, Plumbing, HVAC, Refrigeration, Gas and much more.
As a Dispatcher / Service Coordinator, you will play a pivotal role in supporting the Service Manager(s), Team Leaders and technicians while ensuring service needs of the customers are met in a timely manner.
Responsibilities:
- Answering the phones
- Dispatching technicians to service calls, monthly maintenances, projects, etc.
- Promptly and efficiently responding to and scheduling service requests via phone and email
- Opening and issuing work orders
- Following up with / updating customers on workflow accordingly
- Sourcing, ordering, follow up on parts orders, as required
- Assisting Service Manager(s), Accounting as required
- Additional service department on an ad hoc basis
- Creating and distributing project schedules, shut down notices, etc.
- Scheduling and coordinating with subcontractors
Required Skills:
- Minimum 1-2 years of experience in a similar role, preferably in the HVAC / Plumbing industry
- Excellent oral and written communication skills
- Able to work independently and with a team
- Excellent organizations, communication and interpersonal skills
- Proficient in Microsoft Office, Outlook
- Strong problem solving and analytical skills
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
Dental care Extended health care Vision care
Experience:
dispatching: 1 year (required)
Work Location: In person
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Job Detail
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Job IdJD3218448
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMaple Ridge, BC, CA, Canada
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EducationNot mentioned