Job Description

Key Chevrolet Cadillac Buick GMC Inc., a member of the Key Auto Group, is accepting resumes for the full-time Service Advisor position. We are looking for an organized, customer-focused individual whose primary responsibility is to act as a liaison between the customer and Service Technician.

WHAT WE OFFER:

• Competitive wages
• Vacation entitlement beginning in the first year of employment
• Comprehensive health and dental benefits
• Registered Retirement Savings and Deferred Profit Sharing plan
• Employee Assistance Program
• Employee discounts
• A safe, healthy and positive working environment

WHAT YOU OFFER (Knowledge, Skills, Abilities, Competencies):


The ideal Service Advisor possesses the following:

• Two years' experience in the automotive industry
• Completion of high school education or equivalent
• Outstanding communication and customer service skills
• Computer and data entry skills
• Ability work efficiently in a fast-paced environment
• Ability to diagnose problems based on what customers describe
• Adaptability. Able to adjust to change and cope with complex situations.
• Customer focus. Monitors customer satisfaction regularly.
• Safety and compliance. Understands and respects the need to follow safety policies.
WHAT YOU DO (Duties & Responsibilities):


A Service Advisor is responsible for:

• Ensuring customer satisfaction by listening to needs, communicating repair and maintenance information with associated costs and providing regular updates regarding the status of the repair.
• Understanding and adhering to safety policies and procedures, following safety guidelines and wearing appropriate personal protective equipment.
• Preparing work orders that describe the vehicle's problem, potential repairs required, the time required to complete the repair and estimated repair costs broken down by parts and labour.
• Sharing knowledge with customers about the need for regular maintenance.
• Completing internal, online and outside training as determined by the Service Manager and required by GM Canada.
• Assuring proper flow and accurate completion of all repair orders to satisfy warranty, dealership and manufacturer requirements.

PERFORMANCE STANDARDS:


Service Advisors are expected to meet key performance indicators related to customer service indexes and training compliance. Additionally, possessing and maintaining a valid driver's license and providing a criminal record check are conditions of employment.

HOW TO APPLY:


If you're seeking a rewarding position in a bustling dealership that truly values its people, send a resume with three references to Jennifer Dmitruk, HR Manager, at jdmitruk@keyautogroup.ca. While we appreciate the interest of all applicants, only those selected for further screening will be contacted.